I'm having trouble logging in to my account

If you're having trouble logging into your account, follow these tips below:

  • Make sure you are entering the email address you signed up with
    If you are trying to sign in with a different email address to the one attached to your policy, the system won't recognise you. If you have changed or forgotten your email, please contact us here.
  • Allow 2 minutes for the email to arrive in your inbox
    If you have entered the correct email address, sometimes there may just be a small delay for the email to appear in your inbox.
  • Check your spam/ junk folder
    If you still haven't received your email after a couple of minutes, check your spam/junk folder in case the email to sign in is in there
  • Make sure you are checking the correct inbox
    After you click 'Go to inbox' on the sign in page, your browser will open the default inbox you already have open. Sometimes, this inbox may be a different email to the email address you signed up with. So make sure you are looking for the email to sign in in the right inbox!

Still nothing? Get in touch with us here and a member of the team will be happy to help!

I'm having trouble logging in to my account

If you're having trouble logging into your account, follow these tips below:

  • Make sure you are entering the email address you signed up with
    If you are trying to sign in with a different email address to the one attached to your policy, the system won't recognise you. If you have changed or forgotten your email, please contact us here.
  • Allow 2 minutes for the email to arrive in your inbox
    If you have entered the correct email address, sometimes there may just be a small delay for the email to appear in your inbox.
  • Check your spam/ junk folder
    If you still haven't received your email after a couple of minutes, check your spam/junk folder in case the email to sign in is in there
  • Make sure you are checking the correct inbox
    After you click 'Go to inbox' on the sign in page, your browser will open the default inbox you already have open. Sometimes, this inbox may be a different email to the email address you signed up with. So make sure you are looking for the email to sign in in the right inbox!

Still nothing? Get in touch with us here and a member of the team will be happy to help!

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim