Why did you cancel my policy?

We would never cancel a policy for no reason, but as much as we would like to avoid it, there are some situations where we have no choice but to stop covering a customer.

If we decide to cancel you, we will always give you a 7 days warning, so that you have time to find alternative arrangements.

We reserve the right to charge you up to £75 of cancellation fees, depending on everyone's individual case. Hence, the cost of the cancellation would be different between a customer who has failed to keep up with their monthly payments, and someone who purposely gave us wrong information.

Please note regardless of the cancellation reason (excluding in extreme cases), we would always refund you for the months that you have left, which means you would only pay for your time on cover.

Why did you cancel my policy?

We would never cancel a policy for no reason, but as much as we would like to avoid it, there are some situations where we have no choice but to stop covering a customer.

If we decide to cancel you, we will always give you a 7 days warning, so that you have time to find alternative arrangements.

We reserve the right to charge you up to £75 of cancellation fees, depending on everyone's individual case. Hence, the cost of the cancellation would be different between a customer who has failed to keep up with their monthly payments, and someone who purposely gave us wrong information.

Please note regardless of the cancellation reason (excluding in extreme cases), we would always refund you for the months that you have left, which means you would only pay for your time on cover.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim