Why do you ask for extra ID documents?

It's really important that we make sure sure that all your information is 100% correct. In the event of a claim, any incorrect information could invalidate your policy and we wouldn't want that to happen! Also, this is something that our underwriters require so to do as well.

As such, we may ask you for extra documents such as proof of address and proof of occupation. If you're having any issues at all, just let us know and one of our friendly team members will be happy to help.

Why do you ask for extra ID documents?

It's really important that we make sure sure that all your information is 100% correct. In the event of a claim, any incorrect information could invalidate your policy and we wouldn't want that to happen! Also, this is something that our underwriters require so to do as well.

As such, we may ask you for extra documents such as proof of address and proof of occupation. If you're having any issues at all, just let us know and one of our friendly team members will be happy to help.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim