Privacy Policy

June 2, 2018

Who are we?

We are Marshmallow Financial Services Limited (“we”, “our”, “us”) and operate under the name of Marshmallow.
We’re registered with the Information Commissioner’s Office under number ZA295898.
We’re registered and authorised with the Financial Conduct Authority under number: 797672

Our Commitment

We are committed to protecting and respecting your privacy. If you have any questions about your personal information please chat with us through marshmallow.com, or by emailing us at help@marshmallow.com, or by writing to us at 133 Whitechapel High Street, London, E1 7QA.

What information we hold about you

Information that you submit through www.marshmallow.com when we are arranging and administrating insurance policies.
Information that your browser sends us when you visit our site. This may include your IP address, browser type, browser version, pages that you visit on our site, the time you spent on those pages and other statistics.
Information from any social network or online account that you share with us.

We use this information to:

Make responsible financial decisions, like offering you an insurance product.
Track, analyse and improve the services we provide you and other customers.
Market and communicate our products and services and those of affiliated partners where we think these will be of interest to you. You can always unsubscribe from receiving these if you want to, by email.

Who will we share it with?

We may disclose your personal information to:
Anyone who works for us
Companies that help us analyse your behaviour on www.marshmallow.com
Third parties that carry out advertising services for usIn cases of arranging and administering insurance policies
Anyone who you give us explicit permission to share it with
Or if we must disclose your personal data to comply with the law, or to enforce our Terms and Conditions or other agreements; or to protect the rights, property, or safety of us, our customers, or others.

Rights

You have a right to:
Access the personal data we hold about you, or to get a copy of it.
Make us correct inaccurate data.
Ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it.
Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
Withdraw any consent you’ve previously given us.
To do so, please contact us by emailing help@marshmallow.com.

What we will not do

We won’t share identifiable personal data with third parties for their direct marketing unless you give us permission.
We will only keep your personal information for only as long as we need to. We’ll then delete it securely and safely.
There may be times when you give us sensitive information such as your racial origin or trade union membership. We’ll only use this information in strict accordance with the law

Where your data is stored

The data we collect from you is stored encrypted inside of the European Economic Area (“EEA”).

Security:

We use industry standard means of securing your personal information.
When sending information over the internet we encrypt your information.
We try to seek partners that also encrypt your information.
No method of transmission is 100% secure

Cookie policy

Like most websites, we use cookies on the Marshmallow websites. Cookies are small text files used to store information on web browsers. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”

Cookies help to improve the Marshmallow website and give you a better experience. For example, they can help recognise you if you visit the Marshmallow website often and we can use them to understand how you use our website and understand how effective it is, including any advertising we show you. We use cookies to help us show ads to you about products, services and causes which we be think you would be interested in. For example, if you were exploring the Marshmallow website and looking at information about how we support foreign drivers with international licences, we could use cookies to show you advertisements about international licences rather than things that you may not be interested in.

If you wish to block cookies you can do this in your browser settings; the Help function within your browser should tell you how. Alternatively, just search ‘how to block cookies’.

Changes to this policy

Any material changes we make to our privacy notice in the future will be posted on this page and, if appropriate, sent to you by email.

Complaints

If you have any questions about this Privacy Policy or want to make a complaint, please email us at hello@marshmallow.com