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Smart cover that’s always in your hands
Here's why people love us
from Jacqui
Have only been using this company for under year have switched cars and change number plates twice no admin charges friendly service and so polite best insurance company by far and I’ve been driving for a long long time highly recommend
from Aine
Really easy to deal with either online or via chat. I normally don’t like online chat functions but Marshmallow are actually really good - swift to respond and actual humans to interact with.
from Neil
After doing a new quote 2 weeks ago marshmallow blew everyone else away, very quick and easy wrapping up the insurance, no messing about, also 1 of a few who chase up your no claims from previous insurer, also the marshmallow insurance app shows you exactly where you are with everything, the cheapest insurer I've had I 17 years, great
from David
I used Marshmallow for the first time this year, apart from a very competitive price, they have been excellent when contacted. This is a new company and the overall impression I have received, is that they are keen to build a reputation for outstanding service
from Jules
Really impressed. As an expat I always struggle with high insurance quotes. Marshmallow was by far the most affordable. Service was quick and sign-up was super simple. Great experience all round.’
from Lee
As a returning expat to the UK, marshmallow offered to utilise my no claims from driving abroad and gave me a very competitive quotation for my car insurance. Super happy with the team for making the process as simple as possible and for always being available for online support.
from Craig
Excellent customer service, I've been speaking with Sally and she is a credit to Marshmallow, she has always gone the extra mile and was able to adapt my insurance to my needs.As an expat returning to the UK, Marshmallow was by far the best car insurance I could find. I highly recommend this company.
from Juuso
Very happy with the service I got when setting up my policy. I had some questions about the applicability of my foreign ncb, I got in touch with the team and had all my questions answered In a timely manner. The price I was quoted was over almost 50% less than any other competing company! Very happy customer.
from Joel
We have recently relocated to the UK from Canada and the experience with
Marshmallow has been 1st class. Using all the conveniences of a digital
platform, Marshmallow keeps the process clear and simple. All the correspondence has been prompt and efficient. Highly recommend
from Milena
Marshmallow was the only UK insurer that would allow me to include my no
claims bonus from overseas! They came in with the best price and have been
very helpful whenever I have needed assistance. I would recommend Marshmallow to friends and family.
from Bolarinwa
As a first time insurance buyer in the UK with a foreign licence, Marshmallow
made the process easy and straight forward even on a Sunday. Despite being an online only service, i found them very responsive and pain-free service. Enquiries or complaints are answered pretty quickly, with straight forward answers and clarity on what can or cannot be done.
A quick look at what’s covered
Accidents happen. Vandalism happens. If your car is damaged as a result of either, we’ll cover the cost of getting it fixed or replaced.
If your car is damaged by fire, lightning, explosion, theft or attempted theft, we’ll cover the costs of getting it fixed or replaced.
Europe is just a road trip away. Contact us before you leave and get up to 60 days third-party cover inside the EU.
If you’re at fault in an accident that causes injury to others, all compensation payouts will be taken care of. If you’re harmed, we can contribute up to £5,000 in personal accident support, depending on your injuries.
We want to keep you mobile, even if your car has other ideas. As long as you use one of our approved repairers, we’ll do everything we can to get you a courtesy car. This can be subject to claim and availability.
If you damage someone else’s property by accident, you can breathe a bit easier knowing we’ve set aside £20m to pay for any repairs or replacements needed.
If you’re on a Marshmallow Original plan and your windscreen needs fixing or replacing, you’ll pay a small excess and we’ll cover the rest.
Edit and update your policy quickly with just a few taps in your Marshmallow account - online and on the app.
Insurance fraud is big business. And usually, you end up paying for it! Our speedy fraud checks mean you only pay for yourself - not the mistakes of others.
Hello, who’s there? It’s us, returning your live chat messages in record time! Get answers quickly from our friendly experts.
Hello, who’s there? It’s us, returning your live chat messages in record time! Get answers quickly from our friendly experts.
Edit and update your policy quickly with just a few taps in your Marshmallow account - online and on the app.
Insurance fraud is big business. And usually, you end up paying for it! Our speedy fraud checks mean you only pay for yourself - not the mistakes of others.
Our Customer Happiness team is your cool head in a crisis. And they are very good. Let’s introduce you to some of them.
Best thing about my job
Being able to find ways to improve our customer interactions even more to make sure their experience is the best.
Hidden talent
Baking. I’ve been perfecting my macaron recipe for a while now, and I’m known for my zingy lemon tart.
Favourite form of marshmallow
I enjoy marshmallows in their purest form - eaten straight from the bag!
Ask me about
Anything to do with No Claims Discount. I’m a real NCD nerd.
Best part of my job
Topping your expectations! People often worry that it’s just going to be some bot on the other side, but we’re real people and we can solve your problems in minutes.
Special talent
I’m a legit dog whisperer
Favourite form of Marshmallow
Melting in a hot chocolate
Best thing about Marshmallow
Everyone actually cares. It’s not a computer says no thing. We’ll go to any lengths to get answers for customers.
Favourite hobby
I started sewing in lockdown and I love making cushions. And bows for my dog!
Fun fact
I went to primary school with Tom!
Favourite form of Marshmallow
Melting on a hot chocolate. No cream. It impedes the melting.
We’re a tech-driven insurance company. We’re building a seamless experience for our customers: writing our own policies, designing our own systems, and finding new ways of insuring people turned away elsewhere.
Our live chat is open 9am to 8pm on weekdays, and 10am to 5pm on weekends. Please get in touch if you have any questions at all - we usually respond in under 2 minutes! Our phone line is for claims only.
Fraud is BIG business in the insurance world. And most insurers make up for the money they lose by charging you more. Not us! Our super fast ID checks let us stop the bad eggs in their tracks. so we can give you a fairer deal.
We wish we had a better answer for this... Our founders (twin brothers Oliver and Alexander) can’t really agree. One says it’s because they wanted a name that was the opposite of everything the industry was (mostly terrible). The other one said ‘I like sweets’.
Of course! Our policies are created by Marshmallow Insurance Ltd, who are regulated by the Gibraltar Financial Services Commission. And in the UK, the Financial Conduct Authority keeps us in check. So rest assured.
Not because we loved insurance, that’s for sure. Actually,
quite the opposite! The short version is: we realised the big insurers had lost sight of what they were here to do - protect people when the worst happened. So we decided to fix it.
Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.
Have you ever really LOVED your insurance provider?
Probably not, but we're here to change that.
ratings accurate as of 26th January 2022
We’re doing things a little differently. Using technology, we’re creating a better kind of insurance that works for you and the world around you.
When you join us, you’ll offset 500 miles of driving every year thanks to our new carbon offsetting programme.
We’re proud to support a diverse customer base, often insuring people turned away elsewhere. We do this by using technology to your advantage, not ours.
We hope you never need us. But if you do, we’re making sure everything you need is just a click away. Hello, app! Hello, live chat! Hello, super fast claims!
