We’re rebuilding insurance from the ground up. We’re throwing everything out, ripping up the floorboards, and starting from scratch!
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It’s not all about gooey centers. We live and breathe our values - as individuals, as teams and as a company.
A champion of ideas that turn into big wins and big impact - fast! You know that tough decisions can be made just as quickly as small ones, and you choose to learn from your mistakes. Not dwell on them.
You’re an open book, and you thrive when surrounded by other open books. You crave input and feedback, and use it build the best version of yourself. You also understand the value of returning the favour, doing it little and often.
You’re a doer, with real confidence in your work. You work hard to bring your ideas to life, and you put your hands up when things go wrong. Self development is your jam, and you know that when you get better, so does Marshmallow.
A real cheerleader for the pack, you know success is always sweeter when it’s shared. You offer up your knowledge, ideas and insights freely. And your willingness to get your hands dirty inspires those around you to go the extra mile, too.
Innovation is your fuel! There’s no one like you for thinking outside the box, and nothing makes you happier than answering questions that haven’t been asked yet. You wear your failures on your sleeve, and encourage others to do the same.
We’ve squeezed quite a lot into the last few years
👋 Marshmallow finds its first home in the back room of the gym
💸 We receive $1m in seed capital
🥊 We fight (and win!) a David & Goliath like battle to keep the Marshmallow name
🎉 We sell our first policy to our first ever customer - Cody!
😬 Someone (not Cody) defrauds us. The fraud team is born
💻 Our customer account goes live! Customers now have full access to their cover and can manage it in seconds
🎉 We sell our 10,000th policy
🎉 We sell our 50,000th policy
💸 We raised $30m at a $310m valuation, helping us to hire incredible talent and grow towards our mission
💪 We reach our target of doubling in size over 2020. We’re now a strong team of 80
🌱 We launch our new carbon offsetting initiative, turning all our customers into carbon neutral drivers for 500 miles
every year
⚡️Our Customer Happiness team cut average response times to
under 1 minute
🚀 ️We welcome our 100th employee - Tracy!
🌍 We map out our new hybrid working plan
So what’s it like to work here? We’ve done a lot of growing up over the last few years and we’re now fully embracing a hybrid, flexible working culture.
“Working for an ambitious start-up is exciting, but you have to be able to adapt and work fast as it grows.”
Recently, outside of my day-to-day, I’ve worked on communicating the new carbon offsetting programme. It’s great to work for a company that challenge the norms, working on these projects allows the autonomy to make decisions and helps me take full ownership over what I do.
I first joined Marshmallow as a Customer Operations Executive, where I was given the opportunity to work on projects with our designers. After making a full transition to the design team, I now conduct research to help Marshmallow reinvent the claims experience for our customers. It’s great to be part of a company that cares about its employees as much as its customers
In my team, we are currently focusing on helping our customers reach out to us as easily and quickly as possible if they are involved in an accident. It is challenging due the complexity of process or some external requirements, for example. But, it is very rewarding to be able to help customer at a point in their experience where they really need our service to be here for them.
We have a lot more to say for ourselves, and it would be silly to try and squeeze it all on one page. Get to know us a little better on our Medium blog.
Read more on Medium
Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you!
Work from anywhere in the world for up to 12 weeks a year.
Get a personal budget of £300 to set up your home office.
There’s more to loving what you do than a good salary and a [very] good coffee machine... But it doesn’t hurt.
Get options to buy shares in Marshmallow as part of your offer, and a real stake in the company’s success.
Get options to buy shares in Marshmallow as part of your offer, and a real stake in the company’s success.
We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
Get all the equipment you need to do your best work, that includes everything you need for a good home working set-up.
Get all the equipment you need to do your best work, that includes everything you need for a good home working set-up.
Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.
We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.
As well as having our own mental health first aiders, we’ve joined forces with Self Space to offer personal therapy sessions and mental health workshops through the year.
As well as having our own mental health first aiders, we’ve joined forces with Self Space to offer personal therapy sessions and mental health workshops through the year.
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Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.
