Insurance impacts everyone’s lives and we believe it isn’t fit for purpose. An industry created before the information revolution and one that hasn’t moved on since.
No more erroneous makeshift online solutions, we’re starting from scratch and rebuilding the way insurance works.
Insurance may be rooted in protection, but nowadays it's regarded more widely as exploitation. That needs to change. With many traditional insurers putting their energy into avoiding claim payment, it's no surprise that only 30% of customers recount a positive experience. We choose instead to put our energy into creating the best insurance product to deliver the best price. This, teamed with an experience-first approach, is how we work to reform insurance for good.
From an office the size of a cupboard to one of Europe’s fastest growing fintechs.
The idea of Marshmallow was born and we worked out of a gym for 9 months before receiving $1m in seed capital
Found our first customer - Cody ❣️
Sold £10's millions of premium, whilst saving millions of pounds for our customers.
In 2020 we expect our team to double in size and to grow 500%.
Below we have outlined the principles that guide our working lives. These behaviours run through the whole company: from our COPs agents who communicate with our customers every day, to those who are writing code to solve pain points.
- You are only satisfied when we are making rapid progress.
- You make tough decisions without waiting for consensus.
- You don't dwell on your mistakes, you learn from them.
- You are constantly assessing and optimising your priorities.
- You plan and prepare for speed
- You provide candid, helpful and timely feedback to colleagues
- You use received feedback as a tool for your own improvement
- You give and receive feedback in a way that encourages more feedback
- You are honest to yourself about your character, skills and limitations
- You say what you think, when it’s in the best interest of Marshmallow, even if it is uncomfortable
We've built a culture that enables people to develop their skills and careers at Marshmallow. Life at a fast-growth, nimble startup constantly changes giving people the opportunity to learn new skills and take on a huge amount of responsibility.
We believe in everyone embracing responsibility and holding ourselves to the best engineering practices in order to prioritise continuous delivery.
Our current tech stack is Java 14 micro-services using Spring Boot, Spring Cloud with Netflix OSS offerings with SPAs written in React with Redux.
Every offer we make to people joining Marshmallow includes shares in Marshmallow. This means that you have a realstake in the company that you’re helping to build, and aligns the interests of the company with those of your own. If people work hard to make Marshmallow a success then they can rightfully expect a share of the future rewards.
Whether your partner is ill or you have some deep-focussed work to do, or you just don't want to spend two hours underground, we all work from home (or café) from time to time. We believe that working from home can have a positive impact on how a team works so we encourage people to do this a few times a month.
Every month we bring the whole team together for a social. These range from Axe throwing ⛏️ to escape rooms to a quiet dinner.
32 days’ holiday a year (inc UK public holidays), and we encourage you to use them all up! Building an insurer is a marathon, not a sprint.
Pensions, with a 3% employer contribution.
We are registered under the Cycle-to-Work scheme, so you can buy a bike and accessories tax-free.
(Digital Library! ) If you are a lover of books then you can get added to the Marshmallow kindle account where you will have access to books on startups, engineering, history, philosophy and more.
All the equipment that you need to work best is provided. Most of us work from Mac's but you can choose the weapon you work with!
On Friday afternoon we stop the day a bit earlier and have company wide presentations so that everyone knows what's going on. Snacks are provided 🍿
We will contribute towards books, training courses and conferences to help you develop.
Fresh fruit, biscuits, coffee, tea and soft drinks in the office
Twice a year we run a hackathon where teams come together to build anything they want that helps Marshmallow.
All Marshmallow employees get free private health insurance through Vitality. Not only are you covered for health, but Vitality offers so many more perks including half-price gym membership and free Starbucks coffee.
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