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We’re rebuilding insurance from the ground up. We’re throwing everything out, ripping up the floorboards, and starting from scratch!
It’s not all about gooey centers. We live and breathe our values - as individuals, as teams and as a company.
We carry urgency into our every day, knowing that only by making
daily progress can we drive long-term growth.
We optimise for truth and progress, which requires us to never shy away from difficult conversations with each other.
We take on challenges, and put our hands up when things go wrong.
We work hard, together and without ego.
To serve our customers best, we experiment relentlessly, make tough decisions and go where others won’t.
We’ll let our team answer that!
Recently, outside of my day-to-day, I’ve worked on communicating the new carbon offsetting programme. It’s great to work for a company that challenge the norms, working on these projects allows the autonomy to make decisions and helps me take full ownership over what I do.
I first joined Marshmallow as a Customer Operations Executive, where I was given the opportunity to work on projects with our designers. After making a full transition to the design team, I now conduct research to help Marshmallow reinvent the claims experience for our customers. It’s great to be part of a company that cares about its employees as much as its customers
In my team, we are currently focusing on helping our customers reach out to us as easily and quickly as possible if they are involved in an accident. It is challenging due the complexity of process or some external requirements, for example. But, it is very rewarding to be able to help customer at a point in their experience where they really need our service to be here for them.
We're building an insurance company from the ground up. That’s exciting for engineers because they get to be part of the team that makes the very first decisions on how something is built. We have lots of problems to solve here, and engineers are at the centre of the solution!
There are other areas in engineering that I’m interested in across the company. I’ve talked about this to my managers and they’re very supportive. They’ve helped show me what improvements I need to make to get to the next level, and have made a lot of time to discuss those things with me in my reviews.
The thing that most excites me about working at Marshmallow is the new products we’re about to launch. Not just for the product themselves, but also for the direction of the company. It’s a great stepping stone for us to build new products and move into unfamiliar areas!
Hybrid is here to stay. We get our best ideas when we work together, but being able to fit things around our own lives is important, too. Our in-person-first approach gives you control over your own time while bringing back the benefits of in-person collaboration. The ins and outs vary across teams, so check the job description to see how this might apply to you.
Our Ben Mastercard means you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes.
Loving what you do takes more than a good salary and a (very) good coffee machine... But it doesn’t hurt.
Get options to buy shares in Marshmallow as part of your offer, and a real stake in the company’s success.
We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.
We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.
We have a lot more to say for ourselves, and it would be silly to try and squeeze it all on one page. Get to know us a little better on our blog, The Campfire.
Head over to The CampfireManage your policy, download your documents, make a claim or speak to a member of our team all inside our app.
Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is 66 City Road, EC1Y 1BD.