You can count on us

Which type of claim do you need to make?

General claim

Suitable for accidents, theft, vandalism.

Make a claim

Breakdown assistance

For when you need to report a breakdown.

Provided by
Report a breakdown

Accidents happen

Which is exactly why you have insurance and why we are here to help you. Our team is trained to deal with international drivers and are available for 24 hours 7 days a week to help you resolve your claim as quickly as possible.

Call us immediately

If you wish to discuss something that happened to you or your car, or you need to report a claim, it's important you contact us as soon as possible, so we can ensure the process is quick and easy.

Make a claim

Accidents happen which is why we are here to help you.

Our team is available 24/7 to resolve your claim as quickly as possible.

General claims

Glass, accidents, incidents, theft and vandalism.

To make a claim you’ll need:

  • Your policy number
  • Your registration plate
  • Any third party information
  • The damage to your vehicle

If you don’t have a Marshmallow policy chat to us.

Breakdown assistance

For when your car has broken down or won't start.

To report a breakdown, you’ll need:

  • Your policy number
  • Your registration plate
  • Location of your car

To check if you have breakdown cover, log in to your account

What to do if you have an accident


Make sure you’re safe

After an accident has happened, make sure you and anyone else involved are safe.


Have information ready

Once you can see everyone is safe, you’ll need to collect the contact information of the people involved & detail information about the accident.


Tell us what happened

Call us and let us know the details of what happened. We’ll get to working on it immediately.

Here's an example claim

Car crash

You accidentally go into the back of a car on your way to the shops. Luckily no one is hurt.

Taking picture of car on mobile

You collect the information of the person you crashed into as well as take pictures of the scene. You give our claims line a call.

Car being fixed

Fortunately, you have Comprehensive insurance so we’ll cover the damage to the other car and any injuries people may have sustained.


We also cover any damage to your car. We’ll put it into one of our partner repair shops as quickly as possible.

Rental car

When this is happening, you get a rental car and we keep you updated on how your repair is coming along.


Once your car is repaired you’ll be back on the road!