Manage my home
Your account will be ready soon! In the the meantime, we're always here to help.
Your account will be ready soon! In the the meantime, we're always here to help.
Accidents happen, which is why we're here to help.
Our team is available 24/7 to resolve your claim as quickly as possible.
Glass, accidents, incidents, theft and vandalism.
To make a claim you’ll need:
If you don’t have a Marshmallow policy chat to us.
For when your vehicle has broken down or won't start.
To report a breakdown, you’ll need:
To check if you have breakdown cover, log in to your account
After an accident has happened, make sure you and anyone else involved are safe.
Once you can see everyone is safe, you’ll need to collect the contact information of the people involved & detail information about the accident.
Call us and let us know the details of what happened. We’ll get to working on it immediately.
You accidentally go into the back of a car on your way to the shops. Luckily no one is hurt.
You collect the information of the person you crashed into as well as take pictures of the scene. You give our claims line a call.
Fortunately, you have Comprehensive insurance so we’ll cover the damage to the other car and any injuries people may have sustained.
We also cover any damage to your vehicle. We’ll put it into one of our partner repair shops as quickly as possible.
When this is happening, you get a rental car and we keep you updated on how your repair is coming along.
Once your vehicle is repaired you’ll be back on the road!
Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.
