Which is exactly why you have insurance and why we are here to help you. Our team is trained to deal with international drivers and are available for 24 hours 7 days a week to help you resolve your claim as quickly as possible.
If you wish to discuss something that happened to you or your car, or you need to report a claim, it's important you contact us as soon as possible, so we can ensure the process is quick and easy.
Accidents happen which is why we are here to help you.
Our team is available 24/7 to resolve your claim as quickly as possible.
Glass, accidents, incidents, theft and vandalism.
To make a claim you’ll need:
If you don’t have a Marshmallow policy chat to us.
For when your car has broken down or won't start.
To report a breakdown, you’ll need:
To check if you have breakdown cover, log in to your account
After an accident has happened, make sure you and anyone else involved are safe.
Once you can see everyone is safe, you’ll need to collect the contact information of the people involved & detail information about the accident.
Call us and let us know the details of what happened. We’ll get to working on it immediately.
You accidentally go into the back of a car on your way to the shops. Luckily no one is hurt.
You collect the information of the person you crashed into as well as take pictures of the scene. You give our claims line a call.
Fortunately, you have Comprehensive insurance so we’ll cover the damage to the other car and any injuries people may have sustained.
We also cover any damage to your car. We’ll put it into one of our partner repair shops as quickly as possible.
When this is happening, you get a rental car and we keep you updated on how your repair is coming along.
Once your car is repaired you’ll be back on the road!
This is not a number for Marshmallow policy queries and changes. Please use your online account or contact us to manage your policy.
This is not a number for Marshmallow policy queries and changes. Please use your online account or contact us to manage your policy.
This is not a number for Marshmallow policy queries and changes. Please use your online account or contact us to manage your policy.
Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.
