COVID-19 support

Please read our updated help pages for support around COVID-19. You can also log into your Marshmallow account to make changes to your policy and chat to one of the team.

Frequently asked questions

How can we help?

Select a help category or search below to get started

Managing your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim

Manage your policy
Contact us

Have a question?

We’re here to help you with your queries. Please check our online hours below.
Chat to us
Online - fast response times
Chat to us
Online - delayed response times due to high volumes
Leave us a message
Currently offline
Chat to us
Online - slower response times on weekends
Online hours
Mon-Fri
Weekends & bank holidays
9am - 8pm
Slower reponse times
Can I call you?

Suggested help pages

How do I verify my ID?

How do I prove my No Claims Discount?

How do I make a change to my policy?

How do I log into my Marshmallow account?

How do I cancel my policy?

Can I call you?

Live chat
Open

We're here to answer your questions

Don’t worry about calling us and having to wait on hold, instead simply drop us a message. We aim to get back to you within a few minutes.
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Need to make a claim?

Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.

Go to claims page
Marshmallow logo

Marshmallow is a trading name of Marshmallow Financial Services Ltd. Marshmallow Financial Services is authorised and regulated by the Financial Conduct Authority with the FCA no. 797672.
Registered under General Data Protection Regulation 2016 in compliance with the Data Protection Act 1998 under registration ZA295898 Marshmallow Financial Services, 63/66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE

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How do I know if I have an account?

All Marshmallow customers have a customer account!

After you buy your policy, we will create an online account for you using the email address you signed up with.

Please note that you will still need to pass your ID Check before we create your insurance policy for you.

Can I call you?

We're a web-based company so all our communications go through our online chat or by email.

Don't worry though! Our claims line is open 24/7.