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Information about your account, payments and making a change to a policy
Help for new customers on getting a quote from Marshmallow
Learn more about Marshmallow insurance and how to get in touch
Information about the ID Check and how to complete it
Learn more about how your driving history can affect the price of your policy
Information about proof of address, proof of occupation and V5 documents
Information about what is and isn’t included in your Marshmallow insurance policy
All you need to know about making a claim
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There are fewer agents online during the festive period between December 23rd and January 3rd, and our offices are closed on 25th-26th December and January 1st.
Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.
Go to claims pageMarshmallow is a trading name of Marshmallow Financial Services Ltd. Marshmallow Financial Services is authorised and regulated by the Financial Conduct Authority with the FCA no. 797672.
Registered under General Data Protection Regulation 2016 in compliance with the Data Protection Act 1998 under registration ZA295898 Marshmallow Financial Services, Clerks Court, 18-20 Farringdon Lane, London, United Kingdom, EC1R 3AH.
All Marshmallow customers have a customer account!
After you buy your policy, we will create an online account for you using the email address you signed up with.
Please note that you will still need to pass your ID Check before we create your insurance policy for you.
We're a web-based company so all our communications go through our online chat or by email.
Don't worry though! Our claims line is open 24/7.
