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Our Customer Service team is ready to chat whenever you have a question. They’re a lovely bunch.
We're a web-based company so all our communications go through our online chat or by email.
Don't worry though! Our claims line is open 24/7.
Due to unforeseen circumstances, we have reduced capacity in our customer support this evening. If you're able to wait until tomorrow, we'd greatly appreciate it. We apologise for any inconvenience caused.
Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.
All Marshmallow customers have a customer account!
After you buy your policy, we will create an online account for you using the email address you signed up with.
Please note that you will still need to pass your ID Check before we create your insurance policy for you.
