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COVID-19 support

Please read our updated help pages for support around COVID-19. You can also log into your Marshmallow account to make changes to your policy and chat to one of the team.

It's better in the app

Loved by Marshmallow customers everywhere, our 4.9 star app is the quickest and easiest way to manage your policies.

Or, log into your Marshmallow account

Here when you need us

Our Customer Happiness team are ready to chat whenever you have a question. They’re a lovely bunch

Unfortunately our Live Chat feature will be unavailable from 6pm today. We’re currently experiencing very high volumes of customer questions and only have a small team, so it may sometimes take a few hours for us to get back to you.

If you would like to discuss your renewal, please be patient and our dedicated Out of Hours team will get back to you as soon as possible.

For all other queries, please email hello@marshmallow.com - we aim to respond to emails within 2 working days.

We appreciate your patience!

Online hours
Monday - Friday
Saturday
Sunday
9am - 6pm

10am - 4pm
10am - 2pm
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Have a question?

We’re here to help you with your queries. Please check our online hours below.

Unfortunately our Live Chat feature will be unavailable from 6pm today. We’re currently experiencing very high volumes of customer questions and only have a small team, so it may sometimes take a few hours for us to get back to you.

If you would like to discuss your renewal, please be patient and our dedicated Out of Hours team will get back to you as soon as possible.

For all other queries, please email hello@marshmallow.com - we aim to respond to emails within 2 working days.

We appreciate your patience!

Due to unforeseen circumstances, we have reduced capacity in our customer support this evening. If you're able to wait until tomorrow, we'd greatly appreciate it. We apologise for any inconvenience caused.

Online hours
Mon-Fri
Weekends & bank holidays
9am - 8pm
10am - 5pm
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Need to make a claim?

Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.

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