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COVID-19 support

Please read our updated help pages for support around COVID-19. You can also log into your Marshmallow account to make changes to your policy and chat to one of the team.

It's better in the app

Loved by Marshmallow customers everywhere, our 4.9⭑ app is the quickest and easiest way to mange your policies.

Or, log into your Marshmallow account

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Have a question?

We’re here to help you with your queries. Please check our online hours below.

We are currently experiencing tech issues and are very busy so our response times will be longer. Our Customer Happiness team will get back to you as soon as possible. Thank you so much for your patience.

Due to unforeseen circumstances, we have reduced capacity in our customer support this evening. If you're able to wait until tomorrow, we'd greatly appreciate it. We apologise for any inconvenience caused.

Online hours
Mon-Fri
Weekends & bank holidays
9am - 8pm
10am - 5pm
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Need to make a claim?

Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.

Go to claims page