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Your account will be ready soon! In the the meantime, we're always here to help.
Your account will be ready soon! In the the meantime, we're always here to help.
Your account will be ready soon! In the the meantime, we're always here to help.
Search for help articles, select a topic from below or scroll down to chat with us
Loved by Marshmallow customers everywhere, our 4.8 star app is the quickest and easiest way to manage your policies.
Our Customer Happiness team are ready to chat whenever you have a question. They’re a lovely bunch
We're a web-based company so all our communications go through our online chat or by email.
Don't worry though! Our claims line is open 24/7.
Due to unforeseen circumstances, we have reduced capacity in our customer support this evening. If you're able to wait until tomorrow, we'd greatly appreciate it. We apologise for any inconvenience caused.
Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.
Go to claims pageManage your policy, download your documents, make a claim or speak to a member of our team all inside our app.
Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is 66 City Road, EC1Y 1BD.
All Marshmallow customers have a customer account!
After you buy your policy, we will create an online account for you using the email address you signed up with.
Please note that you will still need to pass your ID Check before we create your insurance policy for you.
