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Information about your account, payments and making a change to a policy
Help for new customers on getting a quote from Marshmallow
Learn more about Marshmallow insurance and how to get in touch
Information about the ID Check and how to complete it
Learn more about how your driving history can affect the price of your policy
Information about proof of address, proof of occupation and V5 documents
Information about what is and isn’t included in your Marshmallow insurance policy
All you need to know about making a claim
Due to unforeseen circumstances, we have reduced capacity in our customer support this evening. If you're able to wait until tomorrow, we'd greatly appreciate it. We apologise for any inconvenience caused.
Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.
Go to claims pageMarshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.
All Marshmallow customers have a customer account!
After you buy your policy, we will create an online account for you using the email address you signed up with.
Please note that you will still need to pass your ID Check before we create your insurance policy for you.
We're a web-based company so all our communications go through our online chat or by email.
Don't worry though! Our claims line is open 24/7.
