Manage my home
Your account will be ready soon! In the the meantime, we're always here to help.
Your account will be ready soon! In the the meantime, we're always here to help.
Search for help, select a topic from below or scroll down to chat with us
More information about Home Insurance is coming soon.
Loved by Marshmallow customers everywhere, our 4.9⭑ app is the quickest and easiest way to mange your policies.
Our Customer Happiness team are ready to chat whenever you have a question. They’re a lovely bunch.
Unfortunately our Live Chat feature is temporarily unavailable. Please email us at hello@marshmallow.com if you have an urgent enquiry or want to discuss your renewal
We're a web-based company so all our communications go through our online chat or by email.
Don't worry though! Our claims line is open 24/7.
Due to unforeseen circumstances, we have reduced capacity in our customer support this evening. If you're able to wait until tomorrow, we'd greatly appreciate it. We apologise for any inconvenience caused.
Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.
Go to claims pageMarshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.
All Marshmallow customers have a customer account!
After you buy your policy, we will create an online account for you using the email address you signed up with.
Please note that you will still need to pass your ID Check before we create your insurance policy for you.
