COVID-19 support

Please read our updated help pages for support around COVID-19. You can also log into your Marshmallow account to make changes to your policy and chat to one of the team.

Frequently asked questions

How can we help?

Select a help category or search below to get started

Manage your policy
Contact us

Suggested help pages

Live chat
Open

We're here to answer your questions

Don’t worry about calling us and having to wait on hold, instead simply drop us a message. We aim to get back to you within a few minutes.
Customer service ladyCustomer service manHappy emojiCustomer service manExpert emoji

Need to make a claim?

Our claims line is open 24 hours a day, 7 days a week. If you have any other questions, our London-based team are just a message away.

Go to claims page