We’re a web-based company and so not having a phone line helps us keep our costs down - which means a cheaper price for you.
You can get in touch with us via Live Chat, either through the app or your Marshmallow account. You can also find our live chat feature at the bottom of the Help page.
You can start a live chat at any time and our customer service team will do its best to help during our opening hours:
- Weekdays: 9am to 7pm
- Saturdays and bank holidays: 10am to 4pm
- Sundays: 10am to 4pm
To discuss your claim, our claims team are opening during the following hours:
- Weekdays: 9am to 5.30pm
- Bank Holidays: 10am to 4pm
- Weekends: Closed
But most people can find what they’re looking for in our FAQs. We’ve got information on:
- How to prove your No Claims Discount
- How to prove your UK address
- How to prove your occupation (including if you’re self-employed or if you’re a student)
See the rest of our FAQS here.
Need to make a claim?
Our claims line is open 24/7. Give us a call: 0800 060 8622
