We’re a web-based company, so we mainly use emails and text messages to talk to our customers. Not having a phone line helps us keep our costs down - which means a cheaper price for you.

The best way to get in touch with us is by Live Chat, either through the app or your Marshmallow account. You can also find our live chat feature at the bottom of this page.

But most people can find what they’re looking for in our FAQs. We’ve got information on:

See the rest of our FAQS here

Can’t find what you need? Start a Live Chat and we’ll do our best to help. Our opening hours are:

  • Weekdays: 9am to 7pm
  • Saturdays and bank holidays: 10am to 4pm
  • Sundays: 10am to 2pm

We can also be reached via email, but it may take a few days to to reply. If our live chats are closed, we'd recommend starting a new chat the next day to get a quicker reply from us. Our email address is hello@marshmallow.co. Please include your full name, date of birth and postcode in your query.

Need to make a claim?

Our claims line is open 24/7. Give us a call: 0800 060 8622