How to contact us

We're a web-based company so all our communications go through our website or by email only.

Don't worry though! Our claims line is open 24/7, to find out more, click here.


How do I contact you then?

If you're already a customer, simply log into your online account  and click 'Contact us'. Don't worry if you've never logged in before, it's easy! Enter your email address and we will send you a link to sign into your account.

Or, you can get in touch using our Live Chat function at the bottom of the page. Just click 'Chat to us'

How to contact us

We're a web-based company so all our communications go through our website or by email only.

Don't worry though! Our claims line is open 24/7, to find out more, click here.


How do I contact you then?

If you're already a customer, simply log into your online account  and click 'Contact us'. Don't worry if you've never logged in before, it's easy! Enter your email address and we will send you a link to sign into your account.

Or, you can get in touch using our Live Chat function at the bottom of the page. Just click 'Chat to us'

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim