We’re a web-based company and so not having a phone line helps us keep our costs down - which means a cheaper price for you.
You can get in touch with us via Live Chat, either through the app or your Marshmallow account. You can also find our live chat feature at the bottom of the Help page.
You can start a live chat at any time and our Customer Service team will do its best to help during our opening hours:
- Weekdays: 9am to 7pm
- Saturdays and bank holidays: 10am to 4pm
- Sundays: 10am to 4pm
If you need to make a new claim, our claims line is open 24/7. Give us a call on 0800 060 8622. To discuss an existing claim, our Claims team are available through Live Chat during the following hours:
- Weekdays: 9am to 5.30pm
- Bank Holidays: 10am to 4pm
- Weekends: Closed
To discuss any questions around verification requests, our Verification team are available during the following hours:
- Weekdays: 8:30am to 4:30pm
- Bank Holidays: 10am to 4pm
- Weekends: Closed
Live chat is the easiest and fastest way to get in touch with our Verification team, who are ready to support you during the hours listed above. If you’re unable to use live chat, you can email us at enquiries.verification@marshmallow.com instead. Please note that responses via email may take longer than live chat, and are typically sent within 2 business days.
But most people can find what they’re looking for in our FAQs. We’ve got information on:
- How to prove your No Claims Discount
- How to prove your UK address
- How to prove your occupation (including if you’re self-employed or if you’re a student)
See the rest of our FAQS here.
