Customer Service Queries
I have a policy
If you are already a customer, simply log into your online account and click 'Contact us' to speak to our helpful and knowledgable Customer Support Team over Live Chat.
I don't have a policy
If you are not a customer yet, you can start a Live Chat conversation with our customer service team from our help page.
Live Chat Opening Hours
Agents are available from 9am-8pm on weekdays, and 10am-5pm on weekends. We are more than happy to help with any queries that you have!
Please note: we are an online company and therefore we do not have a customer service phone number. Our telephone line is for claims only. This is available 24/7.
Please do get in touch with us via live chats if you have any customer service queries - we are more than happy to help! Our agents are very knowledgable and committed to answering your queries, no matter how big or small!
Need to make a claim?
If you need to make a claim, our claims line is open 24/7, to find out more, click here.
Please note that the claims line is a claims line only! For all customer service queries, please contact us by using our Live Chat function.