Customer Service Queries

I have a policy

If you are already a customer, simply log into your Marshmallow account  and click 'Contact us' to speak to our helpful and knowledgable Customer Support Team over Live Chat.

I don't have a policy

If you are not a customer yet, you can start a Live Chat conversation with our customer service team from our help page.

Live Chat Opening Hours

Agents are available from 9am-7pm on weekdays, 10am-4pm on Saturdays (and bank holidays) and 10am-2pm on Sundays. We are more than happy to help with any queries that you have!

Please note: we are an online company and therefore we do not have a customer service phone number. Our telephone line is for claims only. This is available 24/7.

Please do get in touch with us via live chats if you have any customer service queries - we are more than happy to help! Our agents are very knowledgable and committed to answering your queries, no matter how big or small!

Our live chat system is the easiest and quickest way to get in touch. If this isn't working for you, please do email us on with your query and include your full name, registration plate, date of birth and postcode. This ensures we are able to answer your query as quickly as possible.

Need to make a claim?

If you need to make a claim, our claims line is open 24/7, to find out more, click here.

Please note that the claims line is a claims line only! For all customer service queries, please contact us by using our Live Chat function.