We’re a web-based company and so not having a phone line helps us keep our costs down - which means a cheaper price for you.

You can get in touch with us is via Live Chat, either through the app or your Marshmallow account. You can also find our live chat feature at the bottom of the Help page.

You can start a live chat at any time and our customer service team will do it’s best to help during our opening hours:

  • Weekdays: 9am to 7pm
  • Saturdays and bank holidays: 10am to 4pm
  • Sundays: 10am to 4pm

To discuss your claim, our claims team are opening during the following hours:

  • Weekdays: 10am to 4pm
  • Weekends: Closed

But most people can find what they’re looking for in our FAQs. We’ve got information on:

See the rest of our FAQS here

Need to make a claim?

Our claims line is open 24/7. Give us a call: 0800 060 8622