How to reach our Customer Service team

You can start a Live Chat at any time and our Customer Service team will do its best to help during our opening hours.

Access Live Chat through:

  • The Marshmallow app
  • Your Marshmallow account
  • The bottom of the Help page

Opening hours:

  • Weekdays: 9am - 6pm
  • Saturday:  10am - 4pm
  • Sunday:  Closed

How to contact us about a claim

For new claims

Our new claims phone lines are open 24/7:

Car insurance claims call 0800 060 8622.

Home insurance claims call 01908 302323.

For existing claims

Car insurance To discuss an existing claim, our Claims team are available through Live Chat during the following hours:

  • Weekdays: 9am to 5.30pm
  • Bank Holidays: 10am to 4pm
  • Weekends: Closed

Home insurance Our team will contact you with any updates on your claim. If you want to contact us, call the team on 01908 302323.

How to contact the Verification team

The Verification team checks that policy details are accurate by requesting certain documents.

You can also contact them through Live Chat, their opening hours are:

  • Weekdays: 8:30am – 4:30pm
  • Bank Holidays: 10am – 4pm
  • Weekends: Closed

Document requests that are related to a claim are handled by the Claims Team, whose availability is shown above.

How to start a quote

If you want to get a quote for a new policy, you can do this in minutes online.