Quick answer: You can get in touch with us via Live Chat through the app, your Marshmallow account, or at the bottom of the Help page.

For new claims, call us on 0800 060 8622 (available 24/7). We're a web-based company and not having a phone line helps us keep our costs down, which means a cheaper price for you.

How to reach our Customer Service team

You can start a Live Chat at any time and our Customer Service team will do its best to help during our opening hours.

Access Live Chat through:

• The Marshmallow app
• Your Marshmallow account
• The bottom of the Help page

Opening hours:

• Weekdays: 9am to 7pm
• Weekends and bank holidays: 10am to 4pm

How to contact us about a claim

For new claims

Our new claims phone line is open 24/7. Give us a call on 0800 060 8622.

For existing claims

To discuss an existing claim, our Claims team are available through Live Chat during the following hours:

• Weekdays: 9am to 5.30pm
• Bank Holidays: 10am to 4pm
• Weekends: Closed

How to contact the Verification team

The Verification team checks that policy details are accurate by requesting certain documents.

You can also contact them through Live Chat, their opening hours are:

• Weekdays: 8:30am – 4:30pm
• Bank Holidays: 10am – 4pm
• Weekends: Closed

Document requests that are related to a claim are handled by the Claims Team, whose availability is shown above.