We ask for proof of address to verify your identity and ensure we hold up-to-date information should we need to contact you.

We require proof of address from most customers, as this helps us evaluate the risk when calculating premiums.

What documents can I use to prove my address?

You can prove your address by providing any of the following documents from the past 90 days, clearly showing your name and address:

  • A recent utility bill – gas, electricity, water, telephone (not mobile phone)
  • Mortgage statement
  • Council tax bill
  • Tenancy agreement
  • Letter from the Department for Work and Pensions
  • Electoral Registration Letter
  • Letter from HMRC
  • A loan or credit agreement letter
  • Student accommodation letter

You can send photographs of the full document, PDFs or screenshots. In some cases - we might ask you to upload the original PDF document

Here’s a list of documents we don’t accept as proof of address

I don't have any proof of address

If you are struggling to provide one of your documents, simply get in touch through a Live Chat. You can start a chat through the app or the Help page on our website. One of our team members will be more than happy to discuss your situation and help you with your options.

Why is it important to update my address?

We need to know if any of the details on your policy change. This is because your policy might be invalidated in the event of a claim if your address isn't up to date.