What happens if my car can't be repaired?

If your car can't be repaired or the cost of repairing it is more than its value, we will pay you the value of your car.

We look at how much it would cost us to buy your car, make sure that we have all of the right details and then pay you the value of your car - allowing you to get back on the road as quickly as possible.

What happens if my car can't be repaired?

If your car can't be repaired or the cost of repairing it is more than its value, we will pay you the value of your car.

We look at how much it would cost us to buy your car, make sure that we have all of the right details and then pay you the value of your car - allowing you to get back on the road as quickly as possible.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim