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Manage my policy
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About the ID check

What is Onfido?
Can I drive before I pass the ID Check?
Why do I have to do an ID check?
How long do I have to complete the ID check?
What happens if I don’t pass the ID Check?

How do I verify my ID?

How to do the ID check
I didn't receive my text message to do the ID Check
Can I do the ID Check on my computer?

Have a question?

We’re here to help you with your queries. Please check our online hours below.

We have fewer agents online the Bank Holiday weekend. This means our response times will be slower from Saturday 1st May until Monday 3rd May. Our normal service will resume from Tuesday 4th May.

Chat to us
Online - slower response times
Chat to us
Online - delayed response times due to high volumes
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Chat to us
Online - slower response times on weekends
Online hours
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Weekends & bank holidays
9am - 8pm
10am - 5pm

Manage your policy, download your documents, make a claim or speak to a member of our team all inside our app.

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Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.