How can we help?

Manage my policy
Buying a policy
About us
ID check
No Claims Discount
Verification documents
Policy information
Claims

About the ID check

What is Onfido?
Can I drive before I pass the ID Check?
Why do I have to do an ID check?
How long do I have to complete the ID check?
What happens if I don’t pass the ID Check?

How do I verify my ID?

How to do the ID check
I didn't receive my text message to do the ID Check
Can I do the ID Check on my computer?

Still need help?

Our friendly online team is here to help

Don’t worry about waiting on hold on the phone, simply drop us a message and we’ll get back to you.

Chat to us
Opening times
Open
Monday - Friday
Weekends
9am - 5.30pm
Slower reponse times

During online hours we aim to respond to conversations within a few minutes.

Marshmallow logo

Marshmallow is a trading name of Marshmallow Financial Services Ltd. Marshmallow Financial Services is authorised and regulated by the Financial Conduct Authority with the FCA no. 797672.
Registered under General Data Protection Regulation 2016 in compliance with the Data Protection Act 1998 under registration ZA295898 Marshmallow Financial Services, 14 Grays Inn Rd, Holborn, London WC1X 8HN

Facebook iconTwitter icon
About usClaimsHelpJobsHow we price
FAQsPrivacy PolicyBlogGet a quote