How can we help?

Manage my policy
Buying a policy
About us
ID check
No Claims Discount
Verification documents
Policy information
Claims

About the ID check

What is Onfido?
Can I drive before I pass the ID Check?
Why do I have to do an ID check?
How long do I have to complete the ID check?
What happens if I don’t pass the ID Check?

How do I verify my ID?

How to do the ID check
I didn't receive my text message to do the ID Check
Can I do the ID Check on my computer?

Have a question?

We’re here to help you with your queries. Please check our online hours below.
Chat to us
Online - fast response times
Chat to us
Online - delayed response times due to high volumes
Leave us a message
Currently offline
Chat to us
Online - slower response times on weekends
Online hours
Mon-Fri
Weekends & bank holidays
9am - 8pm
Slower reponse times
Marshmallow logo

Marshmallow is a trading name of Marshmallow Financial Services Ltd. Marshmallow Financial Services is authorised and regulated by the Financial Conduct Authority with the FCA no. 797672.
Registered under General Data Protection Regulation 2016 in compliance with the Data Protection Act 1998 under registration ZA295898 Marshmallow Financial Services, 63/66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE

About usClaimsSupportJobsHow we price
FAQsPrivacy PolicyBlogGet a quote