Can I drive before I pass the ID Check?

You won’t be able to drive before you pass your ID Check. We only create your policy after you have passed your ID Check.

After you have passed your ID Check, you’ll be good to go! We will send you a text message to let you know that your ID Check was successful and only then will you be able to drive. We will also send you an email with your new policy documents.

Can I drive before I pass the ID Check?

You won’t be able to drive before you pass your ID Check. We only create your policy after you have passed your ID Check.

After you have passed your ID Check, you’ll be good to go! We will send you a text message to let you know that your ID Check was successful and only then will you be able to drive. We will also send you an email with your new policy documents.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim