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Manage my policy
Buying a policy
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Claims

General claims

What do I do if I have an accident?
Will my price increase if I make a claim?
Will I get a courtesy car?
Why has my claim been settled as fault?
Emergency breakdown

Repairs

Who repairs my car?
What is an approved repairer?
What happens if my car can't be repaired?
Do I have to get my car fixed?

Making a claim

How do I make a claim?
How to make a windscreen or glass damage claim
Will making a claim affect my NCD?
When do I report a claim?
Do I need to contact the police when I make a claim?

Have a question?

We’re here to help you with your queries. Please check our online hours below.

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There are fewer agents online over the Easter Bank Holiday weekend. This means our response times will be much slower between Friday 2nd April and Tuesday 6th April.  Our normal service will resume from Wednesday 7th April.

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Online - delayed response times due to high volumes
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Online - slower response times on weekends
Online hours
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Weekends & bank holidays
9am - 8pm
10am - 5pm
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Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Clerks Court, 18-20 Farringdon Lane, London, EC1R 3AH

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