If you've been in a car accident, first make sure you and anyone else involved are safe. Then you can gather information for your insurance claim and contact our claims team.

Here's a step-by-step guide to us to stay safe and help us support you.

What to do immediately after an accident

1. Stop your vehicle

• It is a legal requirement to stop if:
• Anyone is injured
• There is damage to another vehicle, animal, or property

2. Get to safety

• If you're on a motorway or busy road:
• Leave your vehicle (if safe to do so)
• Move to a safe location away from traffic

3. Call emergency services

• Dial 999 if someone is injured
• Request police or ambulance support as needed

4. Gather important information

Collect the following details:

• Vehicle registration numbers
• Names, addresses, phone numbers, and emails of all drivers
• Passenger and injury details
• Witness contact information

Take clear photos of the scene:

• Vehicle positions and visible damage
• Road markings, traffic signs, or skid marks

5. Do not admit fault

• Avoid accepting responsibility, verbally or in writing
• Let us handle communication with the other party

How to contact Marshmallow to report a claim

Call our 24-hour Claims Helpline: 0800 060 8622

Please note that this number is for new claims being made by policy holders. It is not a general contact or customer service number for Marshmallow.

Be ready to share:

• Your Marshmallow policy number
• Date, time, and location of the incident
• Description of what happened
• Details of all parties involved
• Any photos or evidence you've collected