If you have breakdown cover with us, the easiest way to get help is through your Marshmallow app. All the important numbers you need are stored there, and you can call for help directly with a touch of a button. Otherwise, the numbers are as follows:
If you’re with AXA
For UK emergency help: 01737 334280
For European emergency help: +44 (0) 1737 334280
If you have difficulties with hearing or speech, text the word ‘breakdown’ to +44 7624 808 266
If you’re with The AA
For UK emergency help: 03300 413675
For European emergency help: 00 800 42 43 24 44
If you have difficulties with hearing or speech, text 07860 027 999
If you don’t know who your breakdown provider is, you can find it in your Marshmallow account. You can also check your Breakdown Policy Wording.
Are additional drivers covered under my breakdown plan?
Yes, additional drivers authorised to drive the vehicle will be covered if they break down.
How do I know if I have breakdown cover?
Log in to your Marshmallow account, click on ‘View policy details’ and scroll down to the add-ons section. If you do not see Breakdown Cover there, it’s not included on your policy. You will need to call a breakdown provider directly to arrange help, which may include a call-out fee.
You can also check your Motor Insurance Schedule. If you have breakdown cover, you’ll see it under the Policy Details section.