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You can get an update on your claim by getting in touch with our Customer Support team. Simply log into your online account and click 'Contact us' to speak to one of our helpful and friendly agents over Live Chat.
Our Customer Happiness team are ready to chat whenever you have a question. They’re a lovely bunch.
Unfortunately our Live Chat feature is temporarily unavailable. Please email us at hello@marshmallow.com if you have an urgent enquiry or want to discuss your renewal
We're a web-based company so all our communications go through our online chat or by email.
Don't worry though! Our claims line is open 24/7.
Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is Fourth Floor, 80 Old Street, London, EC1V 9AZ.
