If you've already made a claim and want to know what’s happening next, we’re here to help. Here’s how to find out more:
Step 1: Check your email
We’ll keep you posted by email at key points of your claim or if we need anything from you Look out for emails from us or our repair and claims partners (like Motor Repair Network, Enterprise, Copart or Winn Solicitors) depending on who’s handling your claim.
Step 2: Contact the claims department
If you wish to speak to the claims team, please head to the app or Help page to start a Live Chat with our team.
Alternatively, please email existingclaims@marshmallow.co with your reference in the subject box and our handlers will respond to you within 48 hours.
If your claim is being handled by one of our partners you can call one of the following:
- For Motor Repair Network, call 0333 016 9823
- For Enterprise, call 0333 038 9893
- For Copart, call 01234 765265
- For E2E call 01325 352626
- For Winn Solicitors, call 0191 720 7795