Will making a claim affect my NCD?

If your claim is settled as fault then your No Claims Discount will sadly be reduced. Don't worry though, you won't lose all the years you have built up! For your first fault claim, you will lose only 2 years of NCD.

If your claim is settled as non-fault, your NCD won't be affected 😊

What happens if I have NCD protection?
If you have purchased NCD protection, you can make one (or more) fault claims before your number of No Claims Discount is stepped down.

Will making a claim affect my NCD?

If your claim is settled as fault then your No Claims Discount will sadly be reduced. Don't worry though, you won't lose all the years you have built up! For your first fault claim, you will lose only 2 years of NCD.

If your claim is settled as non-fault, your NCD won't be affected 😊

What happens if I have NCD protection?
If you have purchased NCD protection, you can make one (or more) fault claims before your number of No Claims Discount is stepped down.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim