How do I make a claim?

If you want to report a claim, it couldn’t be easier. Just call us and tell us what happened. Below is the list of different numbers available to call, should you need to make a claim.


General Claims Line (Open 24/7) - 020 39 661 495

This number is for new claims being made by policy holders, it is not a general contact or customer service number for Marshmallow.

Breakdown Assistance -
01737 334280

Windscreen Claim - 0800 032 3522

Motor Legal Claim - 0333 043 3787


Want more information? Look below:


What should I do if I’m involved in an accident?

No matter the details, if you’ve had a small bump or a large crash, call us on 020 39 661 495 and tell us what happened.  When you call us we will deal with your claim as quickly, and as fairly as possible.

We've put together a short step-by-step guide to help you in the event of an accident :

  1. Stop and get to a safe area: Stop as soon as it is safe to do so.
  2. Call 999: If anybody has been injured call 999 to tell the police or the ambulance service.
  3. Take pictures and videos: If you have a mobile phone with you then take photographs or videos of the scene including the extent of damage caused to vehicles, property and people.
  4. Collect contact information: If possible, collect the details of any witnesses and people involved (Take note of the registration numbers).
  5. Ask the other person to call our claims line: We can assist the other person involved in the accident with their car repairs and provide them with a courtesy car if necessary.
  6. Never admit responsibility: Never admit that the accident was your fault as UK road law is complicated and it may be that it wasn't actually your fault.

If you do all of the above you will be safely out the way of danger and we will be on our way to sorting your your claim.


What happens after I make a claim?

If you'd like to learn more about how to react after a crash, feel free to read our article here!

How do I make a claim?

If you want to report a claim, it couldn’t be easier. Just call us and tell us what happened. Below is the list of different numbers available to call, should you need to make a claim.


General Claims Line (Open 24/7) - 020 39 661 495

This number is for new claims being made by policy holders, it is not a general contact or customer service number for Marshmallow.

Breakdown Assistance -
01737 334280

Windscreen Claim - 0800 032 3522

Motor Legal Claim - 0333 043 3787


Want more information? Look below:


What should I do if I’m involved in an accident?

No matter the details, if you’ve had a small bump or a large crash, call us on 020 39 661 495 and tell us what happened.  When you call us we will deal with your claim as quickly, and as fairly as possible.

We've put together a short step-by-step guide to help you in the event of an accident :

  1. Stop and get to a safe area: Stop as soon as it is safe to do so.
  2. Call 999: If anybody has been injured call 999 to tell the police or the ambulance service.
  3. Take pictures and videos: If you have a mobile phone with you then take photographs or videos of the scene including the extent of damage caused to vehicles, property and people.
  4. Collect contact information: If possible, collect the details of any witnesses and people involved (Take note of the registration numbers).
  5. Ask the other person to call our claims line: We can assist the other person involved in the accident with their car repairs and provide them with a courtesy car if necessary.
  6. Never admit responsibility: Never admit that the accident was your fault as UK road law is complicated and it may be that it wasn't actually your fault.

If you do all of the above you will be safely out the way of danger and we will be on our way to sorting your your claim.


What happens after I make a claim?

If you'd like to learn more about how to react after a crash, feel free to read our article here!

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim