How long does a claim take?

If anything happens, from someone hitting you, to you crashing into a lamppost, you should call us immediately.  The sooner we know, the quicker we can fix the problem and the better we can protect you.

Every claim is different, so times do vary. But, we will do everything we can to make sure your claim is handled quickly and as stress free as possible.

Here's an example of a claim:

If you have a claim, our expert claims team will ensure you are fully aware of the timelines to getting you back on the road.

How long does a claim take?

If anything happens, from someone hitting you, to you crashing into a lamppost, you should call us immediately.  The sooner we know, the quicker we can fix the problem and the better we can protect you.

Every claim is different, so times do vary. But, we will do everything we can to make sure your claim is handled quickly and as stress free as possible.

Here's an example of a claim:

If you have a claim, our expert claims team will ensure you are fully aware of the timelines to getting you back on the road.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim