The time it takes to process a claim depends on a lot of things, like how much damage was caused.

To move things along and get your claim sorted as quickly as possible, call us within 24 hours of the accident or incident. This gives us a bit of a head start. 

Our claims and accident helpline is open 24/7 for new claims. That means you can contact us any day, at any time. Just call directly from the app by clicking ‘Report an incident’, or get the number from our claims page. 

As soon as we know more about the situation, we’ll give you a more accurate timeline of when things will get sorted. And we’ll keep you updated throughout the whole process.