How long do I have to complete the ID check?

You have 7 days to complete and pass the ID Check before your money is returned to your account and your application is cancelled.

Make sure you pass the ID Check within 7 days of buying your policy so we can create a policy for you. If you're having issues, feel free to log into your online account and click 'Contact Us' to speak to a member of the team.

More information about the ID Check

  • What happens if I pass the ID Check after 7 days of buying my policy?
    In this case, you will still receive a text to confirm that you have passed your ID Check however, your insurance application will have expired and your money will have been returned to your account. In this case, you will not have a policy with us and will need to start again and get a new quote.

How long do I have to complete the ID check?

You have 7 days to complete and pass the ID Check before your money is returned to your account and your application is cancelled.

Make sure you pass the ID Check within 7 days of buying your policy so we can create a policy for you. If you're having issues, feel free to log into your online account and click 'Contact Us' to speak to a member of the team.

More information about the ID Check

  • What happens if I pass the ID Check after 7 days of buying my policy?
    In this case, you will still receive a text to confirm that you have passed your ID Check however, your insurance application will have expired and your money will have been returned to your account. In this case, you will not have a policy with us and will need to start again and get a new quote.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim