Completing your ID Check only takes a few minutes. You can do it in two ways:

  • By downloading the Marshmallow app
  • Or directly through your browser (on your phone or computer with a webcam)

You will also receive an initial email and reminders to complete the ID Check.

Here’s how to complete the ID check:

Step 1: Start your ID Check

  • After you pay for your policy, you’ll see a page asking you to verify your identity.
  • Choose whether to continue in the app or in your browser.

Step 2: Choose how to continue

  • If using the app, simply follow the on-screen instructions.
  • If using your browser, you can complete the check on your smartphone or on your computer (if it has a webcam).
  • If you prefer to switch devices, you can scan a QR code or send yourself a secure link to continue on your phone.

Step 3: Upload your ID document

You can use either:

  • A driving licence (front and back)
  • A passport (photo page)

Tips for uploading your document:

  • Upload a photo of the document (scans and photocopies aren’t accepted).
  • Make sure the image is clear, with no glare or parts covered.
  • Check the details are easy to read before moving on.

Step 4: Take your selfie

  • Use your phone camera, app, or computer webcam to take a live selfie.
  • Make sure your face is clear, with no glasses, hats, or anything covering it.
  • Look straight at the camera with a neutral expression.

Step 5: Review and submit

  • You’ll be shown a preview of your uploads.
  • If needed, you can retake or re-upload any images.
  • Once you’re happy, click Submit.

What happens next?

Your ID will be securely checked. If everything’s approved, you’ll receive an email confirming your policy has been created.

Remember: you’re not insured to drive until your ID Check has passed and your policy start date has arrived.

Who are Onfido?

Onfido is the secure partner we use to confirm your identity when setting up your insurance policy. They help us check your details quickly and safely, so you can get covered as soon as possible.

I didn't receive my text message to do the ID check

If you didn’t receive a link to your ID check, log in to the Marshmallow App or via the website instead.

Please note, if you’ve been asked to complete an ID check, you can’t legally drive until it’s been approved.

How long do I have to complete the ID check?

You’ll have 7 days from the date you buy your policy to complete and pass your ID Check. After this, your payment will be refunded and your application will be cancelled.

If you pass the ID check after the 7-day window, you may still get a confirmation message to say you’ve passed.

However, by then your application will already have expired, your payment will have been refunded, and you won’t have a policy with us.

If you’d still like cover, you’ll need to get a new quote and start again.

Why do you ask for proof of ID?

At Marshmallow, we work hard to make car insurance fair and affordable for everyone, including people who are new to the UK. To keep prices low and policies accurate, we need to verify a customer’s identity before their insurance can begin.

Why the ID Check matters

  • It helps us confirm that the details on your policy are correct.
  • Accurate information allows us to offer fairer prices for all drivers.
  • It’s a quick step that ensures your policy can be activated.

What happens with my data?

Your data is handled securely by our verification partner Onfido, and is only used for verification purposes.

Marshmallow acts as a “data controller” under the General Data Protection Regulation (GDPR). You can read our own privacy policy here.

Can I do the ID Check on my computer?

Yes, you can complete your ID check on your computer if you can upload:

  • A photo (not a scan) of your passport or driving licence
  • A head-on selfie taken within the last 24 hours

After submitting your ID check, you’ll receive a text confirmation once it’s passed.

Remember, you can’t drive until your ID check has been approved.