How to do the ID check

How to verify your identity, a step-by-step guide

1. Click on the secure link in one of our emails or texts, preferably on your smartphone. You’ll be redirected to our ID verification platform, powered by Onfido.

2. On the welcome page, please ensure your full legal name has the right spelling. If not, you’ll have the possibility to modify it there (you won’t be able to change it after). When satisfied, press “Save and continue”.

---Upload your proof of identity---

3. This is where you’ll be asked to upload your identity document.

If you want to use your passport:

  • Please click the square to upload a picture of the double page of your passport, showing your details and photo.
  • The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The minimum resolution is 1200x700px.
  • If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera. If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your driving licence from your personal files.

If you want to use your driving licence:

  • Please ensure that the document type is set to “driving licence”. To do so, click on “Change document” at the top right corner of the square, and select “driving licence” instead of "passport".
  • You’ll see two upload buttons, one for the DOCUMENT FRONT, the other for the DOCUMENT BACK.
  • If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera. If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your driving licence from your personal files.
  • The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The minimum resolution is 1200x700px.

4. When satisfied with your uploads, click “Save and continue”


---Selfie---

5. You’ll then be required to take a photo of your face.

6. If using a smartphone, you’ll be able to take the selfie directly. On a computer, you’ll have the option to upload the photo from your personal documents.

7. Please make sure we can see your face clearly, and that you’re not wearing eyewear or anything that covers your face. Keep a neutral expression, look straight at the camera, and it should be over in a second!


---Double check and submit---

8. You’ll be able to take a last look and make final changes, re-take or re-upload any photos before submitting everything for verification.

9. Once satisfied, click “Submit verification”. A final screen will confirm your secure submission.


If you're still unsure about the process, our friendly team will be happy to answer your questions. Thanks for taking the time to verify your ID!

How to do the ID check

How to verify your identity, a step-by-step guide

1. Click on the secure link in one of our emails or texts, preferably on your smartphone. You’ll be redirected to our ID verification platform, powered by Onfido.

2. On the welcome page, please ensure your full legal name has the right spelling. If not, you’ll have the possibility to modify it there (you won’t be able to change it after). When satisfied, press “Save and continue”.

---Upload your proof of identity---

3. This is where you’ll be asked to upload your identity document.

If you want to use your passport:

  • Please click the square to upload a picture of the double page of your passport, showing your details and photo.
  • The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The minimum resolution is 1200x700px.
  • If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera. If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your driving licence from your personal files.

If you want to use your driving licence:

  • Please ensure that the document type is set to “driving licence”. To do so, click on “Change document” at the top right corner of the square, and select “driving licence” instead of "passport".
  • You’ll see two upload buttons, one for the DOCUMENT FRONT, the other for the DOCUMENT BACK.
  • If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera. If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your driving licence from your personal files.
  • The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The minimum resolution is 1200x700px.

4. When satisfied with your uploads, click “Save and continue”


---Selfie---

5. You’ll then be required to take a photo of your face.

6. If using a smartphone, you’ll be able to take the selfie directly. On a computer, you’ll have the option to upload the photo from your personal documents.

7. Please make sure we can see your face clearly, and that you’re not wearing eyewear or anything that covers your face. Keep a neutral expression, look straight at the camera, and it should be over in a second!


---Double check and submit---

8. You’ll be able to take a last look and make final changes, re-take or re-upload any photos before submitting everything for verification.

9. Once satisfied, click “Submit verification”. A final screen will confirm your secure submission.


If you're still unsure about the process, our friendly team will be happy to answer your questions. Thanks for taking the time to verify your ID!

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim