Our policies automatically renew

Renewing with Marshmallow is easy - you don’t need to do anything, simply relax and continue to drive without worry. We will renew your policy using the information you’ve already provided us.

We will send you an email 21 days before your renewal date. This email will contain your renewal document and renewal price 👍

How can I pay for my renewal?

If you paid for your premium in one go, we will charge the card we have on record 3 days before your renewal date.

If this payment fails then you will be emailed an invoice. You need to pay this invoice by your renewal date. You can pay this using a different card to the one you originally signed up with.

If you chose to pay for your policy in monthly instalments then you don't need to make another upfront payment. Your first Direct Debit will be collected within the first 14 days of your renewal date.

On the renewal date:

We will email you again and confirm that your policy has renewed ✅. You will be able to view your renewed policy documents, in your Marshmallow account.

I don't want to renew my policy

To stop your policy from renewing you can disable the auto-renewal in your Marshmallow account. You may be directed to one of our customer support agents who will ask you a few questions.

To access your Marshmallow account you can open your app, or simply click here and input the email address we have on file for you.

You'll be sent an email with a link to access your account. If you don't see that in your inbox please check your spam folder just in case it's ended up in there.

Please don't hesitate to get in touch with our friendly team if you have any questions.