How do I renew my policy?

Our policies automatically renew 🎉

🔁 Renewing with Marshmallow is easy - you don’t need to do anything, simply relax and continue to drive without worry. We will renew your policy using the information you’ve already provided us.

We will send you an email 21 days before your renewal date. This email will contain your renewal document and renewal price 👍

How can I pay for my renewal?

If you paid for your premium in one go, we will charge the card we have on record 3 days before your renewal date.

If this payment fails then you will be emailed an invoice. You need to pay this invoice by your renewal date. You can pay this using a different card to the one you originally signed up with 💰

If you chose to pay for your policy in monthly instalments then you don't need to make another upfront payment. Your first Direct Debit will be collected 14 days after your renewal date.

On the renewal date:

We will email you again and confirm that your policy has renewed ✅. This email will also contain your new policy documents.


I don't want to renew my policy

To stop your policy from renewing you can expire your policy in the customer account.

To access your Marshmallow account, simply follow the link below & input the email address we have on file for you:

https://account.marshmallow.com

You'll be sent an email with a magic link to access your account. If you don't see that in your inbox please check your spam folder just in case it's ended up in there.

Please don't hesitate to get in touch with our friendly team if you have any questions.

How do I renew my policy?

Our policies automatically renew 🎉

🔁 Renewing with Marshmallow is easy - you don’t need to do anything, simply relax and continue to drive without worry. We will renew your policy using the information you’ve already provided us.

We will send you an email 21 days before your renewal date. This email will contain your renewal document and renewal price 👍

How can I pay for my renewal?

If you paid for your premium in one go, we will charge the card we have on record 3 days before your renewal date.

If this payment fails then you will be emailed an invoice. You need to pay this invoice by your renewal date. You can pay this using a different card to the one you originally signed up with 💰

If you chose to pay for your policy in monthly instalments then you don't need to make another upfront payment. Your first Direct Debit will be collected 14 days after your renewal date.

On the renewal date:

We will email you again and confirm that your policy has renewed ✅. This email will also contain your new policy documents.


I don't want to renew my policy

To stop your policy from renewing you can expire your policy in the customer account.

To access your Marshmallow account, simply follow the link below & input the email address we have on file for you:

https://account.marshmallow.com

You'll be sent an email with a magic link to access your account. If you don't see that in your inbox please check your spam folder just in case it's ended up in there.

Please don't hesitate to get in touch with our friendly team if you have any questions.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim