Yes, you can nominate a trusted person such as a family member, friend, or partner to assist with managing your Marshmallow car insurance policy. This is known as adding a Third Party Authority (TPA) or nominee.

Adding a nominee means they can speak to Marshmallow on your behalf and request changes to your policy, within set limits.

What can my nominee do?

Once a nominee has been added and verified, they can use live chat to request mid-term adjustments (MTAs), such as:

• Changing the insured vehicle
• Updating your address or mileage
• Adding a private registration plate
• Ask general questions and discuss the policy with Marshmallow

They can also help with day-to-day policy management if you’re unavailable or need extra support

What can’t my nominee do?

Your nominee cannot:

• Cancel your policy without your explicit permission
• Change the email address on the policy
• Authorise any change that increases your premium by more than £200 without your consent

For any adjustments above £200, our team will contact you directly to confirm before proceeding.

How do I add a nominee?

To nominate someone:

• Contact our Customer Support team and let them know you’d like to add a nominee.
• We’ll ask for both your and your nominee’s full details (including names, dates of birth, postcodes, and contact numbers).
• We’ll then contact your nominee to confirm their consent.
• Once verified, we’ll confirm with you and update your profile accordingly.

You can revoke this access at any time by contacting us.

How is a nominee verified?

When your nominee contacts Marshmallow, we’ll ask them to confirm:

• Your name
• Policy number
• Date of birth
• Postcode

We’ll also verify the nominee’s:

• Full name
• Date of birth
• Postcode
• Last 3 digits of their contact number

If they can’t provide this information, we won’t proceed with the conversation for security reasons.