If you don’t want your policy to renew automatically at the end of the current term, you can turn off auto‑renewal in the Marshmallow app. This means your cover will simply end on your renewal date.

If you’ve found a cheaper price elsewhere, please speak to a member of our team via Live Chat to discuss your renewal offer. We can't promise we’ll match it, but we'd love to see if we can help give you a quote you’re happy with.

How to stop your policy from renewing

  • Open the Marshmallow app and go to Your policy.
  • Tap Update details at the top of the screen.
  • Scroll to Manage your renewal and disable Auto‑renewal.

You may be asked a few questions or directed to a support agent for help with this.

What happens if I don’t turn off auto‑renewal?

If you take no action, your policy will automatically renew on the renewal date using the details we already have. You’ll receive your renewal price and documents by email about 14 days before the renewal date.

Can I cancel my policy before the renewal date instead?

Yes — if you want to end your insurance before the renewal date (for example, because you’ve sold your car or found a new insurer), you can cancel your policy early through the app. This is different from simply declining renewal. Note that early cancellation may incur a fee and could affect how much refund you get.

Important Details to Keep in Mind

Impact of Disabled Auto-Renewal

After turning off auto-renewal, your policy will end at 11:59 PM on its expiration date unless you manually renew it. You can still receive renewal quotes to explore new options.

Receiving Confirmation Emails

After any changes to the auto-renewal settings, Marshmallow will send a confirmation email detailing the policy adjustments, including the time and date your coverage will expire.

Found a better price elsewhere?

If you have found a cheaper price elsewhere, please start a Live Chat with our customer support team in the app or on our Help page to discuss this. While we can’t guarantee a price match, we’ll always explore if and how we can offer a better deal.