If you do not want your policy to renew, you will need to expire your policy in your account.

I have found a cheaper price, can you match this?

Please speak to a member of our team via Live Chat to discuss your renewal offer. We can't guarantee that we'll be able to offer you a cheaper price, but we'd love to see if we can help!

Did you know we also offer a cheaper insurance plan called Marshmallow Essential? This is our budget motor cover option, giving you essential car cover, at a lower price.

We are able to switch your policy to Marshmallow Essential at renewal. This will save you some precious 💰

If you wish to downgrade to Essential please contact us via live chat. Here’s an FAQ about downgrading to Essential.

To expire your policy from the Marshmallow app:

  1. From the app’s dashboard, tap your policy
  2. At the top of the screen, tap Manage
  3. Scroll down to Renewal information
  4. Tap Manage renewal
  5. Tap Turn off auto-renew

You can also do this from your web-based Marshmallow account:

  1. Log into your account
  2. Go to ‘Manage renewal’
  3. Click ‘Disable auto renew’
  4. You may be directed to speak to one of our helpful customer support agents via our live chat service who will ask you a few questions.

Please note: You will not receive a renewal quote if you disable auto renew. If you wish to receive a renewal quote 14 days before you renew, you will need to keep auto renew enabled until you receive the quote.