If you do not want your policy to renew, you will need to expire your policy in your account.
I have found a cheaper price, can you match this?
Please speak to a member of our team via Live Chat to discuss your renewal offer. We can't guarantee that we'll be able to offer you a cheaper price, but we'd love to see if we can help!
Did you know we also offer a cheaper insurance plan called Marshmallow Essential? This is our budget motor cover option, giving you essential car cover, at a lower price.
We are able to switch your policy to Marshmallow Essential at renewal. This will save you some precious 💰
If you wish to downgrade to Essential please contact us via live chat. Here’s an FAQ about downgrading to Essential.
To expire your policy from the Marshmallow app:
- From the app’s dashboard, tap your policy
- At the top of the screen, tap Manage
- Scroll down to Renewal information
- Tap Manage renewal
- Tap Turn off auto-renew
You can also do this from your web-based Marshmallow account:
- Log into your account
- Go to ‘Manage renewal’
- Click ‘Disable auto renew’
- You may be directed to speak to one of our helpful customer support agents via our live chat service who will ask you a few questions.
Please note: You will not receive a renewal quote if you disable auto renew. If you wish to receive a renewal quote 14 days before you renew, you will need to keep auto renew enabled until you receive the quote.