We're sad you're thinking of leaving us, but if you are thinking of cancelling your policy, please speak to a member of our team via Live Chat. They can discuss your policy and help you with next steps.
We have members of the team available every day of the week to help with this.
Alternatively, you can cancel within your customer account, via the app or the website.
From the app’s home screen:
- Tap your policy
- At the top of the screen, tap Manage
- Scroll down to Renewal information
- Tap Cancel your policy
From your web-based Marshmallow account, just sign in and click Cancel my policy.
Before you cancel, please note:
If you’re wanting to cancel your policy because you’ve sold your vehicle, we can switch your cover over to your new one.
If you are a Marshmallow Essential or Lightest customer, you will be charged a £30 fee to change your vehicle on cover.
You can change your vehicle on cover in your Marshmallow account. For more information on how to change your vehicle, read this article here.
If your policy is coming to an end and don't want it to renew, read this article here on how to expire your policy.
More information about cancelling your policy
Do I have to pay a fee if I cancel my policy?
If your policy started less than 14 days ago, you will be charged a £30 admin fee to cancel.
If you cancel after 14 days of your policy start date (your cooling off period), the fee will vary depending on your plan:
- Lightest: £125
- Essential: £100
- Original: £75
- Plus: £60
If I cancel my policy today, what time will my cover end?
If you cancel today, you will be covered with us until 23:59 tonight
I have found a cheaper price. Can you match this?
Although we cannot price match, we do offer a cheaper insurance plans called Marshmallow Lightest and Marshmallow Essential. These are our budget motor cover options, giving you essential car cover, at a lower price.
When will I get my refund?
After you cancel your policy, a member of the team will be in touch about your refund/amount owed to us.
We calculate refunds on a pro rata basis which means that you will only pay for the time you've had on cover with us. For example, if you cancel your policy 5 days after your policy started, we would deduct 5 days of cover from your initial payment.
If you wish to change your plan, please get in touch with one of our agents via live chat.
The Legal Stuff
It’s a legal requirement that any vehicle that requires road tax and is allowed to be used on public roads is also insured so if you do cancel your policy you must get insurance elsewhere.
Please also make sure your balance is cleared before your account is closed. We reserve the right to use a debt collection agency to collect any outstanding payments after this point.