If your monthly instalment payment fails, we will email you to let you know, and the payment will be reattempted.

If the reattempted payments fail, you will need to pay manually via an invoice. You will also be set a deadline in which you must pay. If you fail to pay by this deadline your policy may be cancelled.

If you are struggling with your payments, please don’t hesitate to get in touch with one of our agents via live chat. They will be happy to assist you.

Please note that we currently cannot change the payment date for our monthly instalment payers. We are working on this feature and are hopeful that this will be available soon.