Is my car insured?

Once you send your ID for verification, if your ID passes our checks you will be sent a confirmation email containing all your policy documents.

When you receive the confirmation email, this means your policy is active from the date and time stated on your Certificate of Motor Insurance. Your Certificate is the attachment named "motor-insurance-certificate.pdf".

Unless we directly tell you that your policy is going to be cancelled, is cancelled, or you choose to cancel, your insurance is active and you can drive without worry.

Why isn't my car showing up on ask MID yet?

Please don't worry, the MID database can take some time to update.

As soon as you buy a policy with us we automatically send details of your car across. Although we can see on our system that this has been done, it can take up to 7 working days before the customer (you) can see this on the database.

But, please be assured, you are legally insured to drive from the start date of your policy and the MiD entry will always be backdated to that day.

Is my car insured?

Once you send your ID for verification, if your ID passes our checks you will be sent a confirmation email containing all your policy documents.

When you receive the confirmation email, this means your policy is active from the date and time stated on your Certificate of Motor Insurance. Your Certificate is the attachment named "motor-insurance-certificate.pdf".

Unless we directly tell you that your policy is going to be cancelled, is cancelled, or you choose to cancel, your insurance is active and you can drive without worry.

Why isn't my car showing up on ask MID yet?

Please don't worry, the MID database can take some time to update.

As soon as you buy a policy with us we automatically send details of your car across. Although we can see on our system that this has been done, it can take up to 7 working days before the customer (you) can see this on the database.

But, please be assured, you are legally insured to drive from the start date of your policy and the MiD entry will always be backdated to that day.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim