You may have to pay a cancellation fee depending on when you bought your policy.

If you're within 14 days of your policy start date, you can cancel your policy for free! 👍

If you cancel after 14 days of your policy starting, there will be a £50 cancellation fee.

(On the rare occasion our underwriters ask us to cancel a customer outside their 14 days cooling off period, our underwriters take a charge of £25 to cover the cost of setting up your policy, and Marshmallow is entitled to take a further £50 fee.

Additionally, when the cancellation is issued by Marshmallow we may deduct an administration charge of up to £75 from any refund for cancelling your policy.)

More information about cancelling your policy

Learn more about how to cancel your policy here.

The Legal Stuff

It’s a legal requirement that any vehicle that requires road tax and is allowed to be used on public roads is also insured so if you do cancel your policy you must get insurance elsewhere.

Please also make sure your balance is cleared before your account is closed. We reserve the right to use a debt collection agency to collect any outstanding payments after this point.