If you are a Marshmallow customer, you can view your policy details and make changes to your policy quickly and easily in your online account.
To log into your account, simply follow these steps:
- Go to the online account page
- Enter the email address you used when you signed up with us
- Check your inbox for an email from Marshmallow, 'Sign into your Marshmallow account'
- Click on the link to sign into your account
- Done! Now you can view your policy details or make changes in your account.
Things to look out for:
- The magic link is single use only
- The link expires after 1 hour
- Corporate WiFi or VPN can interfere with the process
- You will need to accept cookies to log in
- Requesting a new link invalidates all other links
- You cannot request a link and log in on separate devices. Both must be done on the same device
- Are you using a company/work email? This can cause problems with logging in. If this is the case, please speak to an agent via live chats to change your email to a personal one.
- Are you checking the correct inbox? Sometimes when you click ‘go to inbox’ it can direct you to your default inbox. If you have more than 1 email, it could be directing you to the wrong inbox.
- Make sure that you are trying to log in with the email you signed up with. Check for accidental ‘spaces’ too.
- You’ll need to accept cookies to be able to log in
More information about your Marshmallow Account
- Do I need to create an account before I can log in?
We create an online account for every Marshmallow customer so don't need to create one yourself, just sign in using the steps above!
- Do I need a password to log in?
You don't need a password to log in to your account. We will send you an email to sign in to your account so just check your inbox and click on the link. Easy!
- What changes can I make in my Marshmallow account?
In your customer account, you can make these changes:
- Change your car 🚗
- Update your address 🏠
- Add/ remove drivers 🙎♀️
- Change your mobile number 📞
- Cancel or expire your policy 🔴
- Add private registration plate 🔢
- Update mileage and car usage 💼
If you want to make a different change, log into your online account and click 'Contact us'