Faster. Fairer. On your side.
Rated Excellent on Trustpilot
We’re doing things a little differently. Using technology, we’re creating a better kind of insurance that works for you and the world around you.
When you join us, you’ll offset 500 miles of driving every year thanks to our new carbon offsetting programme.
We’re proud to support a diverse customer base, often insuring people turned away elsewhere. We do this by using technology to your advantage, not ours.
We hope you never need us. But if you do, we’re making sure everything you need is just a click away. Hello, app! Hello, live chat! Hello, super fast claims!
Never be stuck on hold again! Get instant access to our Live Chat instead, and we’ll get back to you in under 2 minutes. And our claims line? Open 24/7.
All your cover details and documents are stored in your Customer Account. So you’ll have access to them straight away.
Life happens. Things change. If you ever need to amend your cover, all it takes is a few seconds in the Customer Account.
Our technology means no more paying for unnecessary brain power. If you ever need to make a change, it’s all online, all instant and free of any admin fees.
comparative fees accurate as of 26th april 2021
Here’s a quick look at what’s covered in our fully comprehensive car insurance policy
Accidents happen. Vandalism happens. If your car is damaged as a result of either, we’ll cover the cost of getting it fixed or replaced.
If your car is damaged by fire, lightning, explosion, theft or attempted theft, we’ll cover the costs of getting it fixed or replaced.
Europe is just a road trip away! Coupled with the purchase of a valid Green Card, this policy gives you third party cover for up to 60 days inside the EU.
If you’re at fault in an accident that causes injury to others, all compensation payouts will be taken care of. If you’re harmed, we can contribute up to £5,000 in personal accident support, depending on your injuries.
We want to keep you mobile, even if your car has other ideas. As long as you use one of our approved repairers, we’ll do everything we can to get you a courtesy car. This can be subject to claim and availability.
If you damage someone else’s property by accident, you can breathe a bit easier knowing we’ve set aside £20m to pay for any repairs or replacements needed.
Driving with a damaged windscreen is a bad idea, so keep an eye out for chips or cracks. If it needs fixing or replacing, you’ll pay a small excess and we’ll cover the rest.
Get 500 miles of carbon neutral driving. On us!Learn more
Has an insurance company ever been really loved by its customers? The jury may still be out, but we’re feeling pretty good about this one...
ratings accurate as of 26th april 2021
Say goodbye to fees for making changes to your policy.
Learn more about our fees here
Our comprehensive insurance ensures you’re completely covered whilst driving.
Helping customers is why we do what we do.
Here we highlight some of our favourite stories.
Great customer service, taking out the policy was easy and help was there on web chat when I needed to amend my policy. Policy was also £150 cheaper than elsewhere. So far been a great experience
Just about the most competitive rate I could find. I have not had any need for claims yet, but their customer service has been efficient in responding, processing and closing queries so far.
Awesome team at Marshmallow. They will do everything in their power to help you sort out the most difficult queries. Friendly, lovely staff - nothing is too much trouble.
We didn’t start Marshmallow because we loved insurance. Actually, quite the opposite! We’re changing the industry for good.Read our story