If you are paying with a direct debit, your payments are with our credit partner Premfina.
If you don't have a direct debit set up, then you are an instalments customer paying with a repeat card charge.
For customers paying via direct debit
If you pay via monthly direct debit for your car insurance, it might be possible for us to change the date of your direct debit!
In some cases, we can move your payment date forward by a maximum of 7 days. For example, if you usually pay on the 8th of every month, we could change this date up to the 15th.
To see if we can change your direct debit date, get in touch by Live Chat. You can reach us through the app or the Help page of our website.
Please note:
If you are in arrears and owe us money, we won't be able to change the date you pay until you are up to date with your payments.
If you are close to your payment date, we might not be able to change this for you. Please contact us at least 3 working days before your payment is due to change the due date.
For customers paying by repeat card charge
If you are paying by repeat card charge and not via a direct debit, you can change your due date within your app.
Please be aware that changing your due date could cause two payments in one month - you can see a preview of your schedule before confirming the change.
You can also check when your payments are due in the app or your online account.
In the app:
- Tap your policy
- Tap Update details at the top of the screen
- Scroll down to Manage Payments and tap this button
