How do I update my home address?


You can now change your address directly from your Marshmallow account, simply log in to your account below:

Log in to your Marshmallow account


In your Marshmallow account, you'll be able to select 'Update my address', then enter your new address details and the date & time of your move. We'll show you how the change will impact your annual premium before processing it.

Don't have an account? Click here to create one.

⬇️Want more information? Look below:⬇️

 

🌟  Why is it important to update my address?

We need to know if any of the details on your policy change. This is because your policy might be invalidated in the event of a claim if your address isn't up to date.

 

🌟 A step-by-step guide:

We know that moving house can be exciting yet stressful, so we've made it easier for you to update your policy directly in the Marshmallow portal 😊

  1. Login to your Marshmallow account.
  2. Select 'Update my address'
  3. Search for your new address by postcode
  4. Select the date and time you'd like the change to be effective. This should be the closest date possible to your moving date.
  5. You'll be presented with a premium change. It can stay the same, increase or a decrease to your annual premium.
  6. If you're happy with your new price, you can confirm and click 'Pay now'. You'll be redirected to a secure payment page where you can pay using all major credit & debit cards.
  7. Once the payment has been processed successfully, you'll be sent a confirmation email containing your updated policy documents.

In some cases, your account will re-direct you to our friendly Customer Service team. Don’t worry, we might simply process the change manually!

  🌟 Will I pay any admin fees?

No, we won't charge any admin fees 😊

However, your premium will be re-calculated based on your new postcode information (each postcode is associated with a certain level of risk, based on its specific features).

That means your annual premium can stay the same, increase, or decrease when updating your address.

   🌟   What information will you need to verify my new address?

We may need to verify your new UK address. To do so, you can provide one of the following documents, issued recently and clearly showing your name and address:

  • Tenancy agreement
  • Bank or Building Society statement (excluding online banks)
  • A recent utility bill – gas, electricity, water, telephone (not mobile phone)
  • Mortgage statement
  • Council tax bill

   🌟  Still having troubles changing your vehicle?

You can drop a message to our bot Marshall, who will forward you to the right place.

Simply follow the link below, and click "I have a question":

Speak to Marshall


For any other changes, feel free to
read our article here about updating details on your policy.

How do I update my home address?


You can now change your address directly from your Marshmallow account, simply log in to your account below:

Log in to your Marshmallow account


In your Marshmallow account, you'll be able to select 'Update my address', then enter your new address details and the date & time of your move. We'll show you how the change will impact your annual premium before processing it.

Don't have an account? Click here to create one.

⬇️Want more information? Look below:⬇️

 

🌟  Why is it important to update my address?

We need to know if any of the details on your policy change. This is because your policy might be invalidated in the event of a claim if your address isn't up to date.

 

🌟 A step-by-step guide:

We know that moving house can be exciting yet stressful, so we've made it easier for you to update your policy directly in the Marshmallow portal 😊

  1. Login to your Marshmallow account.
  2. Select 'Update my address'
  3. Search for your new address by postcode
  4. Select the date and time you'd like the change to be effective. This should be the closest date possible to your moving date.
  5. You'll be presented with a premium change. It can stay the same, increase or a decrease to your annual premium.
  6. If you're happy with your new price, you can confirm and click 'Pay now'. You'll be redirected to a secure payment page where you can pay using all major credit & debit cards.
  7. Once the payment has been processed successfully, you'll be sent a confirmation email containing your updated policy documents.

In some cases, your account will re-direct you to our friendly Customer Service team. Don’t worry, we might simply process the change manually!

  🌟 Will I pay any admin fees?

No, we won't charge any admin fees 😊

However, your premium will be re-calculated based on your new postcode information (each postcode is associated with a certain level of risk, based on its specific features).

That means your annual premium can stay the same, increase, or decrease when updating your address.

   🌟   What information will you need to verify my new address?

We may need to verify your new UK address. To do so, you can provide one of the following documents, issued recently and clearly showing your name and address:

  • Tenancy agreement
  • Bank or Building Society statement (excluding online banks)
  • A recent utility bill – gas, electricity, water, telephone (not mobile phone)
  • Mortgage statement
  • Council tax bill

   🌟  Still having troubles changing your vehicle?

You can drop a message to our bot Marshall, who will forward you to the right place.

Simply follow the link below, and click "I have a question":

Speak to Marshall


For any other changes, feel free to
read our article here about updating details on your policy.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim