If you have missed a direct debit payment, we will be in touch to let you know and our finance partner, Premfina, will attempt to take the payment again in around 9 working days.

If you'd like to pay before the 9 days, go to the Premfina website, make sure you have your Premfina agreement ready.

Please note: There will be a £27.50 late fee for each missed direct debit payment.


More information about missing a monthly payment:

  • How will I know if I have missed a direct debit payment?
    Don't worry, if you miss a direct debit payment we will be in touch via email to let you know 📧 Our finance partner, Premfina, will then attempt to take the full payment again in around 9 working days time.
  • What happens if the second payment fails?
    We will be in touch again with a payment deadline. At this stage, you will need to contact Premfina and their lovely staff will help you to pay over the phone.
  • How can I prevent this happening again?
    If you would like to change the date that your direct debit will be taken, or change the bank account that the direct debits are taken from, then please get in touch with us by logging in to your online account and clicking 'Contact us'. Don't worry if you've never logged in before, just enter your email address and we will send you a link to log in.