Make sure you have connected your current account (it needs to be in your name), rather than a savings account. This would be the account that your salary is paid in to. If you've selected the wrong account, you will be able to try again and use your current account 👍
If you're still experiencing issues connecting your account, please speak to your bank. They may have to allow the connection on their side.
Why is the check taking so long?
It can actually take up to 5 minutes for Plaid to complete its review of your online banking information. Please don't close or refresh the page while it's loading!
If the page is still not loading after 5 minutes, try a different browser or switch from mobile to desktop.
Still having issues?
Contact us directly via live chat or email and we'll be happy to help 🤓
