Why isn't my bank account connecting?

Make sure you have connected your current account (it needs to be in your name), rather than a savings account. This would be the account that your salary is paid in to. If you've selected the wrong account, you will be able to try again and use your current account 👍

If you're still experiencing issues connecting your account, please speak to your bank. They may have to allow the connection on their side.

Why is the check taking so long?

It can actually take up to 5 minutes for Plaid to complete its review of your online banking information. Please don't close or refresh the page while it's loading!

If the page is still not loading after 5 minutes, try a different browser or switch from mobile to desktop.

Still having issues?

Contact us directly via live chat or email and we'll be happy to help 🤓

Why isn't my bank account connecting?

Make sure you have connected your current account (it needs to be in your name), rather than a savings account. This would be the account that your salary is paid in to. If you've selected the wrong account, you will be able to try again and use your current account 👍

If you're still experiencing issues connecting your account, please speak to your bank. They may have to allow the connection on their side.

Why is the check taking so long?

It can actually take up to 5 minutes for Plaid to complete its review of your online banking information. Please don't close or refresh the page while it's loading!

If the page is still not loading after 5 minutes, try a different browser or switch from mobile to desktop.

Still having issues?

Contact us directly via live chat or email and we'll be happy to help 🤓

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim