Will you send my policy documents by post?

In short, we won't send you your policy documents by post.

We are a web-based company so all communications go through our website or by email. We don't send anything by post, including policy documents.

Instead, we will send your policy documents by email so you can receive them quickly and access them any time. You can also view your policy details online through your customer account.

Don't worry if you've never logged in before, just enter your email address and we will send you a link to log in.

Will you send my policy documents by post?

In short, we won't send you your policy documents by post.

We are a web-based company so all communications go through our website or by email. We don't send anything by post, including policy documents.

Instead, we will send your policy documents by email so you can receive them quickly and access them any time. You can also view your policy details online through your customer account.

Don't worry if you've never logged in before, just enter your email address and we will send you a link to log in.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim