Why can't you insure me!?

At Marshmallow we want to offer everyone a better deal on their car insurance!  But, there are some circumstances when we can’t offer cover.

There are some cars, jobs and locations we aren’t able to cover right now.  (If this is you, we’re really sorry.)  We’re working on it.  In the future we hope to be able to cover pretty much everyone.

Right now, we might not be able to cover you because of:

Your car

  • We can’t cover cars that are too cheap (<£300)
  • We can’t cover cars that are too expensive (>£75k)
  • We can’t cover some classes of cars
  • We can’t cover vehicles with modifications

Your details

  • We can’t cover people that don’t live in the UK
  • We can’t cover really younger drivers.  (<21)
  • We can’ cover older drivers.  (>75)
  • We can’t cover drivers with certain medical conditions

Your driving

  • We can’t cover people that drive A LOT.  (>25k miles / year).  
  • We can’t cover people that use their car for work
  • We can’t cover drivers with a poor claims history
  • We can’t cover drivers with motoring or non-motoring convictions
  • We can’t cover drivers who don’t have not passed their driving test. You must have either a Full UK, Full EU, Full European (Non EU) or Full International driving licence

Your location

  • We can’t cover some parts of the UK

More information about why we can't insure you

  • I got a quote from a third party website (for example Compare the Market) so why can't you insure me?
    If you started looking for car insurance on a different website, you will be asked some more questions when you get to our website so we can finish getting a quote for you. Sadly, in some cases it turns out that we can't insure you after all.

    If this has happened to you, we're really sorry! 😞 But unfortunately this means you won't be able to buy a policy with us right now but we really hope you manage to find good cover somewhere else!

Why can't you insure me!?

At Marshmallow we want to offer everyone a better deal on their car insurance!  But, there are some circumstances when we can’t offer cover.

There are some cars, jobs and locations we aren’t able to cover right now.  (If this is you, we’re really sorry.)  We’re working on it.  In the future we hope to be able to cover pretty much everyone.

Right now, we might not be able to cover you because of:

Your car

  • We can’t cover cars that are too cheap (<£300)
  • We can’t cover cars that are too expensive (>£75k)
  • We can’t cover some classes of cars
  • We can’t cover vehicles with modifications

Your details

  • We can’t cover people that don’t live in the UK
  • We can’t cover really younger drivers.  (<21)
  • We can’ cover older drivers.  (>75)
  • We can’t cover drivers with certain medical conditions

Your driving

  • We can’t cover people that drive A LOT.  (>25k miles / year).  
  • We can’t cover people that use their car for work
  • We can’t cover drivers with a poor claims history
  • We can’t cover drivers with motoring or non-motoring convictions
  • We can’t cover drivers who don’t have not passed their driving test. You must have either a Full UK, Full EU, Full European (Non EU) or Full International driving licence

Your location

  • We can’t cover some parts of the UK

More information about why we can't insure you

  • I got a quote from a third party website (for example Compare the Market) so why can't you insure me?
    If you started looking for car insurance on a different website, you will be asked some more questions when you get to our website so we can finish getting a quote for you. Sadly, in some cases it turns out that we can't insure you after all.

    If this has happened to you, we're really sorry! 😞 But unfortunately this means you won't be able to buy a policy with us right now but we really hope you manage to find good cover somewhere else!

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim