Make a claim

Accidents happen, which is why we're here to help.

Our team is available 24/7 to resolve your claim as quickly as possible.

General claims

Glass, accidents, incidents, theft and vandalism.

To make a claim you’ll need:

  • Your policy number
  • Your registration plate
  • Any third party information
  • The damage to your vehicle
Claims helpline

+44 800 060 8622

Breakdown assistance

For when your vehicle has broken down or won't start.

To report a breakdown, you’ll need:

  • Your policy number
  • Your registration plate
  • Location of your car

To check if you have breakdown cover, log in to your account

What to do if you have an accident


Make sure you’re safe

After an accident has happened, make sure you and anyone else involved are safe.


Have information ready

Once you can see everyone is safe, you’ll need to collect the contact information of the people involved & detail information about the accident.


Tell us what happened

Call us and let us know the details of what happened. We’ll get to working on it immediately.

Here's an example claim

Car crash

You accidentally go into the back of a car on your way to the shops. Luckily no one is hurt.

Taking picture of car on mobile

You collect the information of the person you crashed into as well as take pictures of the scene. You give our claims line a call.

Car being fixed

Fortunately, you have Comprehensive insurance so we’ll cover the damage to the other car and any injuries people may have sustained.


We also cover any damage to your vehicle. We’ll put it into one of our partner repair shops as quickly as possible.

Rental car

When this is happening, you get a rental car and we keep you updated on how your repair is coming along.


Once your vehicle is repaired you’ll be back on the road!