Can I do the ID Check on my computer?

You can choose to do your ID Check on your computer as long as you can upload a photo of your ID document (passport or driving licence) and a selfie (photo of yourself, taken by you).

Some things to remember:

  • The ID Check will not accept scanned images - please do not upload a scan of your ID document, upload a photo of your ID document instead
  • Your selfie must be a photo of you, taken by you, head on - images such as scanned passport photos will not be accepted.

After you have completed your ID Check, just wait for a text to confirm that your ID Check has passed.

Please note that you won't be able to drive until after you've passed your ID Check.

Can I do the ID Check on my computer?

You can choose to do your ID Check on your computer as long as you can upload a photo of your ID document (passport or driving licence) and a selfie (photo of yourself, taken by you).

Some things to remember:

  • The ID Check will not accept scanned images - please do not upload a scan of your ID document, upload a photo of your ID document instead
  • Your selfie must be a photo of you, taken by you, head on - images such as scanned passport photos will not be accepted.

After you have completed your ID Check, just wait for a text to confirm that your ID Check has passed.

Please note that you won't be able to drive until after you've passed your ID Check.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim