When do I report a claim?

If anything happens, from someone hitting you, to you crashing into a lamppost, you should call us immediately.  The sooner we know, the quicker we can fix the problem and the better we can protect you.

If you want to report a claim, it couldn’t be easier. Just call us and tell us what happened. Below is the list of different numbers available to call, should you need to make a claim.


General Claims Line (Open 24/7) -
020 39 661 495

This number is for new claims being made by policy holders, it is not a general contact or customer service number for Marshmallow.


Breakdown Assistance -
01737 334280

Windscreen Claim - 0800 032 3522

Motor Legal Claim - 0333 043 3787

When do I report a claim?

If anything happens, from someone hitting you, to you crashing into a lamppost, you should call us immediately.  The sooner we know, the quicker we can fix the problem and the better we can protect you.

If you want to report a claim, it couldn’t be easier. Just call us and tell us what happened. Below is the list of different numbers available to call, should you need to make a claim.


General Claims Line (Open 24/7) -
020 39 661 495

This number is for new claims being made by policy holders, it is not a general contact or customer service number for Marshmallow.


Breakdown Assistance -
01737 334280

Windscreen Claim - 0800 032 3522

Motor Legal Claim - 0333 043 3787

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim