Why do I have to do an ID check?

At Marshmallow, we aim to provide everyone with fairly priced car insurance, even for drivers from outside the UK. And, making sure that all our customer's details are accurate helps us keep our prices low. This is why we verify the identity of all our customers before we start insuring them 📱

After we process your payment, you will need to pass an ID Check. To find out more on how to do this, click here.

Will you share data from my ID Check with anyone?

Please don't worry - your data is safe! You can find Onfido's full privacy policy here. Marshmallow is considered a “data controller” under the General Data Protection Regulation (GDPR). You can find our privacy policy here

Why do I have to do an ID check?

At Marshmallow, we aim to provide everyone with fairly priced car insurance, even for drivers from outside the UK. And, making sure that all our customer's details are accurate helps us keep our prices low. This is why we verify the identity of all our customers before we start insuring them 📱

After we process your payment, you will need to pass an ID Check. To find out more on how to do this, click here.

Will you share data from my ID Check with anyone?

Please don't worry - your data is safe! You can find Onfido's full privacy policy here. Marshmallow is considered a “data controller” under the General Data Protection Regulation (GDPR). You can find our privacy policy here

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim