Why do you ask for proof of ID?

The biggest reason we ask our customers to prove their ID is to help us keep our prices low.  By knowing our customers, we can successfully use various databases within the UK and internationally to validate driving experience and reduce fraud.

Another important reason for knowing our customers is to ensure we live up to our responsibilities to prevent financial crime and fulfil Money Laundering Regulations.

Why do you ask for proof of ID?

The biggest reason we ask our customers to prove their ID is to help us keep our prices low.  By knowing our customers, we can successfully use various databases within the UK and internationally to validate driving experience and reduce fraud.

Another important reason for knowing our customers is to ensure we live up to our responsibilities to prevent financial crime and fulfil Money Laundering Regulations.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim