What happens if I cancel my policy?

To cancel your policy, contact our customer support team via the app. Your cancellation fee depends on when you cancel:

• £45 if you cancel within the 14-day cooling-off period
• £60–£125 if you cancel after this, depending on your plan and purchase date

Alternatively, you can change your plan to a non-telematics option for a higher price. You can choose from Lightest, Essential or Original. If you'd prefer Marshmallow Plus, this isn't available as a plan change, you'll need to cancel your current policy and take out a new one on Plus instead.

Please do not return your Tag, dispose of it via your local recycling centre instead.

What happens if Marshmallow cancels my policy due to my driving score?

If your driving score falls to 5 or below, we'll review your policy. If the review isn't resolved, your policy may be cancelled, with a £90 cancellation fee. We'll always write to you in advance to explain what's happening and what your options are. Any refund for unused cover will be calculated in line with our standard cancellation terms.

Can I switch to a non-telematics policy?

Yes. You can switch to one of our standard plans: Lightest, Essential or Original. Prices may be higher.

Plus isn't available as a switch, you'd need to cancel and take out a new policy on Plus instead.

What happens if I have additional drivers?

Your score is based on drives where your phone and Tag are present. If someone else drives with your phone, their behaviour affects your score.

If this happens, you can mark the trip yourself in the app. Open the trip and mark it as 'Passenger' or 'Driver'. You'll need to do this within 3 days of the trip taking place, after which it will count towards your score as normal.