What happens if I cancel my policy?
In order to cancel your policy you will have to contact the customer support team via the app. You will need to pay a £90 early cancellation fee (£45 if you cancel within the 14 day cooling off period) - this includes the cost of the tag. Alternatively you can change your plan to a more suitable non-Telematics plan for a higher price. You can choose from Lightest, Essential, Original and Plus. Please do not return your tag and dispose of it via your local recycling centre.
Can I switch to a non-telematics policy?
Yes. You can switch to one of our standard plans: Lightest, Essential, Original or Plus. Prices may be higher.
What happens if I have additional drivers?
Your score is based on drives where your phone and Tag are present. If someone else drives with your phone, their behaviour affects your score. You can flag these trips in the app.
