How do I set up my Tag?

Once your Tag arrives, make sure you're sitting inside your car with your phone and Tag in hand, then open the Marshmallow app and tap "Connect your tag". Follow the on-screen steps to enable Location Services (set to 'Always'), allow motion activity, allow background app refresh, and turn on Bluetooth.

Press and hold the button on the Tag for 3 seconds, until a red light appears. Once the light goes off, remove the sticker from the back of the Tag and use the adhesive to stick it firmly behind your rearview mirror, making sure it has a clear, unobstructed view.

Why do I need to enable Bluetooth?

Bluetooth allows your phone to connect to the Tag. The Tag uses Bluetooth Low Energy (BLE), which won't significantly drain your battery.

Can I use other Bluetooth devices while using the Tag?

Yes. The Tag uses BLE, so you can still use other Bluetooth devices like headphones.

Can I turn the Tag off?

No. The Tag automatically sleeps after a drive and wakes up when it detects movement.

How do I remove the Tag?

Gently pull the Tag upward and away from the surface. Please dispose of it via your local recycling centre.

What does a "Tag-only" trip mean?

It means your phone didn’t connect to the Tag during a trip. These trips offer limited data and won’t count toward your score. Consistent Tag-only trips may lead to policy cancellation.