Quick Answer: You can find your home insurance policy documents in the Marshmallow app. Open the app, find your policy on the home screen, and tap Policy Documents to view or download them.

How do I find my home insurance policy documents?

Your policy documents are stored securely in the Marshmallow app. Here's how to access them:

• Open the Marshmallow app on your phone.
• Find your home insurance policy on the home screen.
• Tap Policy Documents. From there, you can view or download any of your documents.

What documents will I find?

When your home insurance policy is set up, you'll find the following documents in your app:

• Policy Schedule: your personalised summary showing your cover levels, address, and any specified items.
• Policy Wording: the full details of what's covered and what's not.
• Insurance Product Information Document (IPID): a shorter, plain-English overview of your cover.

If you've added optional extras such as accidental damage or personal belongings insurance, details of those will also be included.

Will you send my documents by post?

We don't send policy documents by post automatically. As a digital-first company, we share all documents through the app. There are a few good reasons for this:

• Faster access: everything is instantly available, no waiting for the post.
• Secure and reliable: your documents are safely stored in your account.
• Better for the planet: going paperless helps us reduce waste.

If you'd prefer printed copies, get in touch with our team via Live Chat and we can look into this for you.

Something looks wrong on my documents

If any details on your policy schedule look incorrect, such as your address or level of cover, please get in touch via Live Chat as soon as possible. Our team will look into it and make sure everything is accurate.