Can I change my excess?

You may be able to change your excess depending on whether or not you already have a policy with us.

I haven't bought my policy yet

You can select your own voluntary excess during the quote process through our partners website, Compare the Market.  (The voluntary excess you choose will impact your price.)

Please note that you won't be able to change this on our website or after you guy your policy.

I already have a policy with Marshmallow

Sadly, if you already have a policy with us, we won't be able to change your voluntary excess for you.

More information about excess

  • What is excess?
    The excess is how much you pay towards a claim before insurance kicks in.
  • How is my excess calculated?
    Your total excess is composed by your compulsory excess + your voluntary excess. Compulsory excess is calculated by our system based on all the details you give us

Can I change my excess?

You may be able to change your excess depending on whether or not you already have a policy with us.

I haven't bought my policy yet

You can select your own voluntary excess during the quote process through our partners website, Compare the Market.  (The voluntary excess you choose will impact your price.)

Please note that you won't be able to change this on our website or after you guy your policy.

I already have a policy with Marshmallow

Sadly, if you already have a policy with us, we won't be able to change your voluntary excess for you.

More information about excess

  • What is excess?
    The excess is how much you pay towards a claim before insurance kicks in.
  • How is my excess calculated?
    Your total excess is composed by your compulsory excess + your voluntary excess. Compulsory excess is calculated by our system based on all the details you give us

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim