How do I know if I have an account?

All Marshmallow customers have a customer account! After you buy your policy, we will create an online account for you using the email address you signed up with.

Please note that you will still need to pass your ID Check before we create your insurance policy for you.

How do I know if I have an account?

All Marshmallow customers have a customer account! After you buy your policy, we will create an online account for you using the email address you signed up with.

Please note that you will still need to pass your ID Check before we create your insurance policy for you.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim