I didn't receive my text message to do the ID Check

If you didn't receive a text message from us with a link to complete your ID Check, please contact us immediately through your online account. A member of the team will resend the link to you.

Don't worry if you've never logged in before, just enter your email address and we will send you a link to log in.


Please note that you won't be able to drive until after you've passed your ID Check.

I didn't receive my text message to do the ID Check

If you didn't receive a text message from us with a link to complete your ID Check, please contact us immediately through your online account. A member of the team will resend the link to you.

Don't worry if you've never logged in before, just enter your email address and we will send you a link to log in.


Please note that you won't be able to drive until after you've passed your ID Check.

How can we help?

Want to find more? Select from a help category below.

Manage your policy

Information about your account,  payments and making a change to a policy

Buying a policy

Help for new customers on getting a quote from Marshmallow

About us

Learn more about Marshmallow insurance and how to get in touch

ID check

Information about the ID Check and how to complete it

No Claims Discount

Learn more about how your driving history can affect the price of your policy

Verification documents

Information about proof of address, proof of occupation and V5 documents

Policy information

Information about what is and isn’t included in your Marshmallow insurance policy

Claims

All you need to know about making a claim