Is my smartphone compatible with Marshmallow Move?

Not all smartphones are compatible. Check your phone before purchasing. If your phone doesn’t support the app or Tag and you can’t activate the device, your policy will be cancelled, and fees may apply.

Does the app use my phone data?

Yes, the app uses some phone data to process and score your trip results. The app uploads about 400-500 kilobytes of data per hour of driving.

Does the app require an internet connection?

Internet access is required to process and score any new trips. This Internet connection can come from a Wi-Fi network or a cellular network. If the smartphone is not connected to the Internet when new trip data is ready to be uploaded or newly scored trips are ready to be downloaded, the upload/download will happen automatically when the Internet connection is available.

An active Internet connection is not required to record trip data or view the results of prior trips.

What data does the app record?

The app records data to measure your driving during a trip and identify risky driving events. In addition, we may receive data related to your use of the app to help us improve the app experience. The app collects:

  • Location data (incl. from GPS when available)
  • Accelerometer data
  • Gyroscope data, if available
  • Magnetometer data
  • Barometer data, if available,
  • Time
  • Your interaction with the phone while you're driving (for example, whether the phone is in motion or not)
    • Important: The app does not record information about which apps are in use or the content of any messages or calls.
  • Smartphone settings and status
  • Your interactions and engagement with the app's screens and information

What permissions do I need to enable?

Once you download the app, you will receive permission requests from your phone's operating system. You need to accept these requests to engage with and benefit from the app's features.

For the app to function properly, the following permission requests must be set exactly as directed:

  • iOS
    • (Required) Location Services: Location permissions must be set to Always (with Precise Location set on iOS 14 and above). This permission is required for the app to record trips.
    • (Strongly Recommend) Motion & Fitness: Using motion activity, the app can more accurately determine when to start and stop trip recording.
    • (Recommended) Notifications: Enabling notifications for the app lets the app send you updates about your trips, rewards (if available), and other engagement features.
    • (Required for programs with the Tag device) Bluetooth: The app needs Bluetooth permission to communicate with the Tag (iOS 13 and up). The Tag connects to the smartphone via Bluetooth Low Energy, so you can continue using other Bluetooth devices at the same time.
  • Android
    • (Required) Location permissions: Location permissions are required for the app to be able to record trips in the background. Beginning with Android 10, this permission must be set to "Allow all the time."
    • (Required) Physical Activity: User activity permissions are required for reliable trip detection.
    • (Recommended) Notifications: Enabling notifications for the app lets the app send you updates about your trips, rewards (if available), and other engagement features.
    • (Required for programs with the Tag device) Bluetooth: The app needs Bluetooth permission to communicate with the Tag. The Tag connects to the smartphone via Bluetooth Low Energy, so you can continue using other Bluetooth devices at the same time.

Do I need to open the app before each trip?

No. The app runs in the background and automatically records trips when the phone and Tag detect motion.

Does the app use a lot of data or battery?

The app uses the phone's battery to run and has a negligible effect on the battery when you are not driving. When you're driving, the typical battery drain is only a few percent per hour. This amount varies based on the smartphone model and age.

To check the app's battery usage:

  • iPhone
    • Go to: Settings > Battery > Scroll to find the app
  • Android
    • Go to the app’s App Info page > Scroll through the options to find battery usage

Note that each manufacturer may modify the interface so these steps might vary.

Can I switch to a new phone?

If you change your phone, you’ll simply need to reconnect your telematics device to the Marshmallow app. When you log in on your new phone, the app will guide you through a quick Bluetooth pairing process and prompt you to re-enable the necessary permissions, like location and motion tracking. It only takes a few minutes, and once paired, your driving data will continue to be collected seamlessly.

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