What type of claim do you need to make?

Accidents happen which is why we are here to help you.

Our team is available 24/7 to resolve your claim as quickly as possible.

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General home insurance claims

For general buildings and contents.

To make a claim you’ll need:

  • Your policy number
  • Your full name and address
  • Details of what's happened
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0808 189 0477

Home Emergency and Assistance claims

If you added one of our HomeTree plans during signup, here's how you can make a claim.

To report a breakdown, you’ll need:

  • Your policy number
  • Your full name and address
  • Details of what's happened

Manage your policy, download your documents, make a claim or speak to a member of our team all inside our app.

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Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is 66 City Road, EC1Y 1BD.